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Camera observations of customer behaviour in fashion retailing: methodological propositions
16 references·3 citing·39 second hop
Camera observations of customer behaviour in fashion retailing: methodological propositions (1998)Camera observations of customer behaviour…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Relationship marketing: Bringing quality, customer service and marketing together (1995)Relationship marketing: Bring…How Consumers Consume: A Typology of Consumption Practices (1995)How Consumers Consume: A Typo…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Stereotyping and Social Reality (1994)Stereotyping and Social Reali…Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores (1994)Customer Expectations and Per…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Protocol Analysis: Verbal Reports as Data (1986)Protocol Analysis: Verbal Rep…A motivation-based shopper typology. (1985)A motivation-based shopper ty…Why Do People Shop? (1972)Why Do People Shop?Marketing Notes and Communications: Why Do People Shop? (1972)Marketing Notes and Communica…Innovative Behavior and Communication (1972)Innovative Behavior and Commu…Life Cycle Concept in Marketing Research (1966)Life Cycle Concept in Marketi…Progress in experimental personality research (1964)Progress in experimental pers…City Shoppers and Urban Identification: Observations on the Social Psychology of City Life (1954)City Shoppers and Urban Ident…How do customers meet their needs in in-store and online fashion shopping? A comparative study based on the jobs-to-be-done theory (2022)How do customers meet their n…From mornings to evenings: is there variation in shopping behaviour between different hours of the day? (2007)From mornings to evenings: is…The ethical responsibilities of marketers in retail observational research: protecting stakeholders through the ethical 'research covenant' (2001)The ethical responsibilities …The Social Construction of Reality (1967)Studies in Ethnomethodology. (1968)Outline of a Theory of Practice. (1980)User Acceptance of Hedonic Information Systems1 (2004)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? 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References

  • 2019Diffusion of Innovations 137,320 cited
  • 1986Protocol Analysis: Verbal Reports as Data4,346 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1964Progress in experimental personality research2,316 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1995How Consumers Consume: A Typology of Consumption Practices1,701 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 1994Stereotyping and Social Reality1,431 cited
  • 1972Why Do People Shop?1,065 cited
  • 1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
  • 1985A motivation-based shopper typology.695 cited
  • 1954City Shoppers and Urban Identification: Observations on the Social Psychology of City Life610 cited
  • 1972Innovative Behavior and Communication590 cited
  • 1972Marketing Notes and Communications: Why Do People Shop?473 cited
  • 1966Life Cycle Concept in Marketing Research448 cited
  • 1994Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores

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336 cited

Cited by

  • 2022How do customers meet their needs in in-store and online fashion shopping? A comparative study based on the jobs-to-be-done theory18 cited
  • 2007From mornings to evenings: is there variation in shopping behaviour between different hours of the day?11 cited
  • 2001The ethical responsibilities of marketers in retail observational research: protecting stakeholders through the ethical 'research covenant'8 cited