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Developing and managing digital service ecosystems: a service science viewpoint
15 references·5 citing·39 second hop
Developing and managing digital service ecosystems: a service science viewpoint (2014)Developing and managing digital service e…Service-Dominant Logic: What It Is, What It Is Not, What It Might Be (2014)Service-Dominant Logic: What …Key Dimensions of Service Systems in Value-Creating Networks (2011)Key Dimensions of Service Sys…The service system is the basic abstraction of service science (2009)The service system is the bas…Service Engineering for the Internet of Services (2009)Service Engineering for the I…Dynamic Business Networks: A Headache for Sustainable Systems Interoperability (2009)Dynamic Business Networks: A …The Service System Is the Basic Abstraction of Service Science (2008)The Service System Is the Bas…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Steps toward a science of service systems (2007)Steps toward a science of ser…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…On Pricing and Composition of Bundles (2007)On Pricing and Composition of…Services in Society and Academic Thought: An Historical Analysis (2005)Services in Society and Acade…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Digital Capital: Harnessing the Power of Business Webs (2000)Digital Capital: Harnessing t…Digital capital (2000)Digital capitalCreating digital ecosystem for small and medium enterprises: the role of dynamic capability, agile leadership and change readiness (2022)Creating digital ecosystem fo…The Oxymoron of Digitalization (2021)The Oxymoron of DigitalizationServitization in business ecosystem: a systematic review and implications for business-to-business servitization research (2021)Servitization in business eco…A Multilayer Framework for Service System Analysis (2018)A Multilayer Framework for Se…Service Systems Analysis Methods and Components: A Systematic Literature Review (2017)Service Systems Analysis Meth…An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Coproduction of healthcare service (2015)Progress and prospects for event tourism research (2015)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)The General Theory of Employment, Interest and Money. (1936)The Structure of Scientific Revolutions (1963)The Effect of Service Evaluations on Behavioral Intentions and Quality of Life (2006)Service Science, Management, Engineering, and Design (SSMED) (2009)Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations (2014)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)A Contribution to the Theory of Economic Growth (1956)Contracting for Collaborative Services (2010)Beyond virtuality: from engagement platforms to engagement ecosystems (2014)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Disruptive Nature of Information Technology Innovations: The Case of Internet Computing in Systems Development Organizations1, 2 (2003)From Value Chain to Value Network: (2006)Business model innovation – state of the art and future challenges for the field (2014)Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services (2008)Efficacy of co-creation and mastering on perceived value and satisfaction in tourists' consumption (2016)Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response (2017)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2000Digital Capital: Harnessing the Power of Business Webs844 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2014Service-Dominant Logic: What It Is, What It Is Not, What It Might Be515 cited
  • 2008The Service System Is the Basic Abstraction of Service Science431 cited
  • 2005Services in Society and Academic Thought: An Historical Analysis225 cited
  • 2000Digital capital189 cited
  • 2009Service Engineering for the Internet of Services149 cited
  • 2011Key Dimensions of Service Systems in Value-Creating Networks89 cited
  • 2007On Pricing and Composition of Bundles73 cited
  • 2009Dynamic Business Networks: A Headache for Sustainable Systems Interoperability28 cited

Cited by

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  • 2022Creating digital ecosystem for small and medium enterprises: the role of dynamic capability, agile leadership and change readiness51 cited
  • 2017Service Systems Analysis Methods and Components: A Systematic Literature Review29 cited
  • 2021Servitization in business ecosystem: a systematic review and implications for business-to-business servitization research28 cited
  • 2018A Multilayer Framework for Service System Analysis19 cited
  • 2021The Oxymoron of Digitalization16 cited