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Modelling customer perceived service quality in housing construction
16 references·6 citing·32 second hop
Modelling customer perceived service quality in housing construction (2008)Modelling customer perceived service qual…The Theory of Planned Behaviour (2004)The Theory of Planned Behavio…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The theory of planned behavior (1991)The theory of planned behaviorRefinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…A Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Developing functional requirements for Temporary Housing by integrating Axiomatic Design with the 5 Gaps Model of Service Quality (2021)Developing functional require…Investigating factors affecting holiday home purchases in Greece (2020)Investigating factors affecti…Construction service quality and satisfaction for a targeted housing customer (2016)Construction service quality …Modelling service quality in the construction industry (2014)Modelling service quality in …Profiling customer perceived service quality expectations in made‐to‐order housing construction in Australia (2012)Profiling customer perceived …Discovering the variables that influence new home‐buyer service satisfaction (2009)Discovering the variables tha…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Coefficient Alpha and the Internal Structure of Tests (1951)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Barriers perceived to engaging with climate change among the UK public and their policy implications (2007)What is an adequate sample size? Operationalising data saturation for theory-based interview studies (2009)Prospective prediction of health-related behaviours with the Theory of Planned Behaviour: a meta-analysis (2011)
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References

  • 1991The theory of planned behavior90,729 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2004The Theory of Planned Behaviour4,446 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited

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1996
An empirical examination of a model of perceived service quality and satisfaction
1,220 cited
  • 1978A Service‐Orientated Approach to Marketing of Services551 cited
  • Cited by

    • 2016Construction service quality and satisfaction for a targeted housing customer34 cited
    • 2014Modelling service quality in the construction industry33 cited
    • 2012Profiling customer perceived service quality expectations in made‐to‐order housing construction in Australia23 cited
    • 2009Discovering the variables that influence new home‐buyer service satisfaction19 cited
    • 2020Investigating factors affecting holiday home purchases in Greece10 cited
    • 2021Developing functional requirements for Temporary Housing by integrating Axiomatic Design with the 5 Gaps Model of Service Quality3 cited