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Commercial hospitality in restaurants and tourist accommodation: Perspectives from international consumer experience in Scotland
16 references·16 citing·46 second hopsampled
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References

  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
  • 1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches35,275 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2016Research Design: Qualitative, Quantitative, and Mixed Method Approaches4,515 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
  • 2005Perceived value of the purchase of a tourism product1,073 cited
  • 2004The role of affective factors on perceived cruise vacation value653 cited
  • 2007From Service to Experience: Understanding and Defining the Hospitality Business352 cited
  • 2000Service behaviors that lead to satisfied customers271 cited
  • 1999Towards a definitive view of the nature of hospitality and hospitality management270 cited
  • 2008Studying Hospitality: Insights from Social Sciences1214 cited
  • 1995What is hospitality?210 cited
  • 2008Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings

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198 cited
  • 2001The philosophy of hospitableness164 cited
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    • 2016Systematic review of the elements and service standards of delightful service57 cited
    • 2016Role of personal cultural orientations in intercultural service encounters53 cited
    • 2016Implementation of delightful services: From the perspective of frontline service employees52 cited
    • 2016The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing46 cited
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    • 2021Serving Diverse Customers: The Impact of Cultural Intelligence on Employee Burnout, Engagement, and Job Satisfaction36 cited
    • 2019Talent management meta review: a validity network schema approach36 cited
    • 2017Understanding the Role of Gratitude in Building Quality Relationships28 cited
    • 2015Conceptualisation of the service experience by means of a literature review27 cited
    • 2017Determinants of experienced tourists’ satisfaction and actual spending behavior: a PLS path modelling approach26 cited
    • 2024Examining Customer Value Cocreation Behavior in Boutique Hotels: Hospitableness, Perceived Value, Satisfaction, and Citizenship Behavior11 cited
    • 2020Understanding the Algebra of the Restaurant Patron: A Cartography Using Cognitive Economics and Mind Genomics2 cited
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