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ArticleWhat is hospitality?

Unknown author1995

Article1995

What is hospitality?

Unknown author

210 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Service and Product Innovation Patient Satisfaction in Healthcare

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References

1984The Managed Heart: Commercialization of Human Feeling 1993Emotional Labor in Service Roles: The Influence of Identity 2019The theory of the leisure class: an economic study of institutions 2011The theory of the leisure class; an economic study of institutions 1951White Collar: The American Middle Classes.1990Hospitality in Early Modern England 1991The mind of the traveler: from Gilgamesh to global tourism 1963HUMAN RELATIONS in the Restaurant Industry

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2008Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings 2020The effect of COVID-19 pandemic on domestic tourism: A DEMATEL method analysis on quarantine decisions 2019A systematic review of the servant leadership literature in management and hospitality 2017Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation 2007Metamorphosis in hospitality: A tradition of sexual harassment

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Details

Year1995

Typearticle

Published1995-09-01

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations210

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0278-4319(95)00045-3

openalex_workW1970178447

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2020

Hitting the reset button for hospitality research in times of crisis: Covid19 and beyond

2019Role of servant leadership in contemporary hospitality

2017Measuring the experience of hospitality: Scale development and validation