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What is hospitality?

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References

1984The Managed Heart: Commercialization of Human Feeling8,746 cited
1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
2019The theory of the leisure class: an economic study of institutions2,331 cited
2011The theory of the leisure class; an economic study of institutions2,259 cited
1951White Collar: The American Middle Classes.1,347 cited
1990Hospitality in Early Modern England358 cited
1991The mind of the traveler: from Gilgamesh to global tourism238 cited
1963HUMAN RELATIONS in the Restaurant Industry223 cited
2010Feudal Society216 cited
1949Human Relations in the Restaurant Industry.210 cited
1991Hospitality in early modern England167 cited
1985Hotel planning and design45 cited

Cited by

2008Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings198 cited
2020The effect of COVID-19 pandemic on domestic tourism: A DEMATEL method analysis on quarantine decisions188 cited
2019A systematic review of the servant leadership literature in management and hospitality182 cited

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2017Servant Leadership, Employee Job Crafting, and Citizenship Behaviors: A Cross-Level Investigation170 cited

2007Metamorphosis in hospitality: A tradition of sexual harassment148 cited

2019Role of servant leadership in contemporary hospitality135 cited

2020Hitting the reset button for hospitality research in times of crisis: Covid19 and beyond135 cited

2017Measuring the experience of hospitality: Scale development and validation125 cited

2009Service orientation: antecedents, outcomes, and implications for hospitality research and practice100 cited

2016Management dynamics in the knowledge economy88 cited

2011Commercial hospitality in restaurants and tourist accommodation: Perspectives from international consumer experience in Scotland86 cited

2022A systematic review of creativity in tourism and hospitality80 cited

2016Developing a new hospitality industry organizational culture scale79 cited

2021Hotel attributes and overall customer satisfaction: What did COVID-19 change?77 cited

2022Tourism sustainability during COVID-19: developing value chain resilience57 cited

2019A new holistic conceptual framework for sustainability oriented hospitality innovation with triple bottom line perspective53 cited