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Services marketing: taking up the sustainable development challenge
13 references·9 citing·28 second hop
Services marketing: taking up the sustainable development challenge (2003)Services marketing: taking up the sustain…A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design (2000)A Critical Evaluation of the …Changing consumer behaviour through eco-efficient services: an empirical study of car sharing in the Netherlands (1998)Changing consumer behaviour t…Driving Eco-Innovation: A Breakthrough Discipline for Innovation and Sustainability (1996)Driving Eco-Innovation: A Bre…The essence of services marketing (1993)The essence of services marke…The limits to certainty: Facing risks in the new service economy (1990)The limits to certainty: Faci…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The emerging service economy (1987)The emerging service economyClassifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …How to Design a Service (1982)How to Design a ServiceA Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…What Is Meant by Services? (1966)What Is Meant by Services?Risks associated by consumers with clothing rental: barriers to being adopted (2024)Risks associated by consumers…Editorial: Interdisciplinary research in services marketing (2023)Editorial: Interdisciplinary …A phenomenological exploration into sustainability in the foodservice industry in the MEA region (2021)A phenomenological exploratio…Identifying the resource integration processes of green service (2019)Identifying the resource inte…Building Sustainability into Services Marketing: Expanding Decision-Making from a Mix to a Matrix (2018)Building Sustainability into …The Role of Green Marketing: Insights from Three Airline Case Studies (2014)The Role of Green Marketing: …CleanServs: clean services for a more sustainable world (2014)CleanServs: clean services fo…Advances in Graduate Marketing Curriculum (2013)Advances in Graduate Marketin…Services Marketing and Management (2004)Services Marketing and Manage…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Improving the quality of services marketing: Service (Re) design is the critical link (1995)Service quality in a cellular telecommunications company: a South African experience (2002)Sustainable homeservices? Toward household services that enhance ecological, social and economic sustainability (2004)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Service Quality Model and its Marketing Implications (1984)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Problems and Strategies in Services Marketing (1985)Understanding Customer Experience Throughout the Customer Journey (2016)Customer and Frontline Employee Influence on New Service Development Performance (2010)Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development (2017)Upframing Service Design and Innovation for Research Impact (2017)Grassroots innovations for sustainable development: Towards a new research and policy agenda (2007)Eco-innovation: insights from a literature review (2015)How organizational green culture influences green performance and competitive advantage (2019)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1982How to Design a Service1,077 cited
  • 1996Driving Eco-Innovation: A Breakthrough Discipline for Innovation and Sustainability645 cited
  • 1978A Service‐Orientated Approach to Marketing of Services551 cited
  • 1966What Is Meant by Services?471 cited
  • 2000A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design266 cited
  • 1993The essence of services marketing252 cited
  • 1998Changing consumer behaviour through eco-efficient services: an empirical study of car sharing in the Netherlands221 cited
  • 1990The limits to certainty: Facing risks in the new service economy135 cited
  • 1987The emerging service economy129 cited

Cited by

  • 2019Identifying the resource integration processes of green service36 cited
  • 2004Services Marketing and Management

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30 cited
  • 2018Building Sustainability into Services Marketing: Expanding Decision-Making from a Mix to a Matrix26 cited
  • 2021A phenomenological exploration into sustainability in the foodservice industry in the MEA region24 cited
  • 2013Advances in Graduate Marketing Curriculum23 cited
  • 2023Editorial: Interdisciplinary research in services marketing15 cited
  • 2014CleanServs: clean services for a more sustainable world13 cited
  • 2014The Role of Green Marketing: Insights from Three Airline Case Studies11 cited
  • 2024Risks associated by consumers with clothing rental: barriers to being adopted10 cited