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Measuring hotel quality: back to basics
16 references·2 citing·34 second hop
Measuring hotel quality: back to basics (1999)Measuring hotel quality: back to basicsTHE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)THE PSYCHOLOGY OF PERSONAL CO…Scale Construction: Developing Reliable and Valid Measurement Instruments (1997)Scale Construction: Developin…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Improving the measurement of service quality (1993)Improving the measurement of …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Scale Development : Theory and Applications (1991)Scale Development : Theory an…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Development and application of new scales to measure the French and Raven (1959) bases of social power. (1989)Development and application o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Q Methodology (1988)Q MethodologyA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Approaches to personality inventory construction: A comparison of merits. (1984)Approaches to personality inv…Construct Validity: A Review of Basic Issues and Marketing Practices (1981)Construct Validity: A Review …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Destination ambassadorship behaviours intentions: an examination of cruise tourism in Ho Chi Minh City, Vietnam (2025)Destination ambassadorship be…Classification of service quality attributes using Kano’s model (2015)Classification of service qua…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)Well-being : the foundations of hedonic psychology (1999)A Design Science Research Methodology for Information Systems Research (2007)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 2010THE PSYCHOLOGY OF PERSONAL CONSTRUCTS8,573 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 1981Construct Validity: A Review of Basic Issues and Marketing Practices1,196 cited
  • 1997Scale Construction: Developing Reliable and Valid Measurement Instruments822 cited
  • 1988Q Methodology585 cited
  • 1984Approaches to personality inventory construction: A comparison of merits.

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549 cited
  • 1989Development and application of new scales to measure the French and Raven (1959) bases of social power.457 cited
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    • 2015Classification of service quality attributes using Kano’s model23 cited
    • 2025Destination ambassadorship behaviours intentions: an examination of cruise tourism in Ho Chi Minh City, Vietnam5 cited