Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Trust and outsourcing: Do perceptions of trust influence the retention of outsourcing providers in the hospitality industry?

16 references·14 citing·45 second hop

FromToDepth

this work references cited by second hop

References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1987Developing Buyer-Seller Relationships9,139 cited
1984Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.4,653 cited
2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
1960Notes on the Concept of Commitment3,959 cited
1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
1994Trustworthiness as a Source of Competitive Advantage2,211 cited
2000Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust.1,849 cited
1995Trustworthiness as a source of competitive advantage1,430 cited
1995Trust and the virtual organization952 cited
1997THE EFFECTS OF PARTNER AND RELATIONSHIP CHARACTERISTICS ON ALLIANCE OUTCOMES.906 cited
2002From supply to demand chain management: efficiency and customer satisfaction546 cited
2002An examination of the relationship between trust, commitment and relationship quality518 cited
2004The Risk-Based View of Trust: A Conceptual Framework491 cited
1999Trust Expectations, Information Sharing, Climate of Trust, and Negotiation Effectiveness and Efficiency

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

377 cited

2004Customer Response Capability in a Sense-and-Respond Era: The Role of Customer Knowledge Process277 cited

Cited by

2015Perceived Value, Reputation, Trust, and Switching Costs as Determinants of Customer Retention45 cited
2020Building brand equity through communication consistency in luxury hotels: an impact-asymmetry analysis42 cited
2019Authentic Leadership and Job Satisfaction: A Fuzzy-Set Qualitative Comparative Analysis (fsQCA)39 cited
2016The Dynamic Role of Social Exchange and Personality in Predicting Turnover Intentions among Professional Workers35 cited
2017The Routledge Handbook of Hospitality Marketing33 cited
2016Does outsourcing moderate the effects of asset specificity on performance? An application in Taiwanese hotels31 cited
2016The influence of corporate culture and workplace relationship quality on the outsourcing success in hotel firms29 cited
2017Transaction Cost and Resources Based Views on Hotels’ Outsourcing Mechanism: An Empirical Study in China26 cited
2011An exploratory study of the relationship between store image, trust, satisfaction and loyalty in a franchise setting25 cited
2017Task and contextual performance as reactions of hotel staff to labor outsourcing: The role of procedural justice23 cited
2014Quality of relationship on information technology outsourcing for organizational success in hospitality industry20 cited
2016The best match-up of airline advertising endorsement and flight safety message17 cited
2014The relationship between training outsourcing and employee commitment to organization14 cited
2021Factors Affecting Employee Retention through Perceived Organizational Support (Survey of Auditor Employees at the BPKP Office)2 cited