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Restaurant Customers’ Perceptions of Noise and Their Satisfaction and Loyalty Behaviors
16 references·0 citing·38 second hop
Restaurant Customers’ Perceptions of Noise and Their Satisfaction and Loyalty Behaviors (2013)Restaurant Customers’ Perceptions of Nois…The Experience Economy (2012)The Experience EconomyExamining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference (2006)Examining the motivation, per…The impact of servicescape on quality perception (2005)The impact of servicescape on…When Does Commitment Lead to Loyalty? (2003)When Does Commitment Lead to …Service quality and customer loyalty perspectives on two levels of retail relationships (2003)Service quality and customer …Emotional Bonding and Restaurant Loyalty (2001)Emotional Bonding and Restaur…Congruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Customer loyalty: the future of hospitality marketing (1999)Customer loyalty: the future …Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Store atmosphere and purchasing behavior (1994)Atmospheric Effects on Shopping Behavior (2000)The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Store Atmospherics: A Multisensory Perspective (2014)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Linking perceived value and loyalty in location‐based mobile services (2005)The Evolution of Loyalty Intentions (2006)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Destination Competitiveness: Determinants and Indicators (2003)Social Media in Tourism and Hospitality: A Literature Review (2013)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)E‐satisfaction and e‐loyalty: A contingency framework (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2012The Experience Economy1,886 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 1976A Two-Dimensional Concept of Brand Loyalty1,140 cited
  • 2003When Does Commitment Lead to Loyalty?870 cited
  • 1999Customer loyalty: the future of hospitality marketing678 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • 2005The impact of servicescape on quality perception452 cited
  • 2003Service quality and customer loyalty perspectives on two levels of retail relationships407 cited
  • 2001Emotional Bonding and Restaurant Loyalty401 cited
  • 2006Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference

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