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Relationship‐oriented characteristics and individual salesperson performance
16 references·16 citing·41 second hopsampled
Relationship‐oriented characteristics and individual salesperson performance (2000)Relationship‐oriented characteristics and…The Effect of Effort on Sales Performance and Job Satisfaction (1994)The Effect of Effort on Sales…Learning Orientation, Working Smart, and Effective Selling (1994)Learning Orientation, Working…An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems (1994)An Empirical Test of the Cons…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Adaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems (1987)Perspectives on Behavior-Base…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)Consumer Ethnocentrism: Const…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Measuring the performance of industrial salespersons (1982)Measuring the performance of …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Investigating Salesperson Performance Factors: A Systematic Review of the Literature on the Characteristics of Effective Salespersons (2019)Investigating Salesperson Per…Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler (2017)Social media use in B2b sales…Leadership style and service orientation: the catalytic role of employee engagement (2017)Leadership style and service …The differential effects of functional vis-à-vis relational customer orientation on salesperson creativity (2016)The differential effects of f…Empathy, nonverbal immediacy, and salesperson performance: the mediating role of adaptive selling behavior (2016)Empathy, nonverbal immediacy,…Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India (2015)Exploring the relationship be…Dispersion of marketing capabilities: impact on marketing’s influence and business unit outcomes (2014)Dispersion of marketing capab…Corporate entrepreneurship, customer-oriented selling, absorptive capacity, and international sales performance in the international B2B setting: Conceptual framework and research propositions (2014)Corporate entrepreneurship, c…The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience (2013)The impact of job satisfactio…Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from India (2010)Does salesperson's customer o…Customer-directed selling behaviors and performance: a comparison of existing perspectives (2009)Customer-directed selling beh…The impact of strategic account managers' behaviors on relational outcomes: An empirical study (2008)The impact of strategic accou…Client-perceived performance and value in professional B2B services: An international perspective (2008)Client-perceived performance …Perceiving Emotion in the Buyer–Seller Interchange: The Moderated Impact on Performance (2007)Perceiving Emotion in the Buy…Sales presentation skills and salesperson job performance (2006)Sales presentation skills and…Customer‐oriented selling: Exploring the roles of emotional intelligence and organizational commitment (2004)Customer‐oriented selling: Ex…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Markets and Hierarchies: Analysis and Antitrust Implications. 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(1988)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Measurement of Destination Image: An Empirical Assessment (1993)Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Country as brand, product, and beyond: A place marketing and brand management perspective (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Intrinsic Motivation and Self-Determination in Human Behavior (1985)The Economic Institutions of Capitalism (1987)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Interorganizational Governance in Marketing Channels (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Handbook of Industrial and Organizational Psychology. (1977)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1987Consumer Ethnocentrism: Construction and Validation of the CETSCALE2,991 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 1987Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems1,197 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • 1994Learning Orientation, Working Smart, and Effective Selling1,172 cited
  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity870 cited
  • 1994The Effect of Effort on Sales Performance and Job Satisfaction746 cited
  • 1994An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems

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731 cited
  • 1982Measuring the performance of industrial salespersons646 cited
  • Cited by

    • 2017Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler255 cited
    • 2004Customer‐oriented selling: Exploring the roles of emotional intelligence and organizational commitment153 cited
    • 2013The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience129 cited
    • 2016Empathy, nonverbal immediacy, and salesperson performance: the mediating role of adaptive selling behavior118 cited
    • 2009Customer-directed selling behaviors and performance: a comparison of existing perspectives116 cited
    • 2006Sales presentation skills and salesperson job performance114 cited
    • 2008The impact of strategic account managers' behaviors on relational outcomes: An empirical study105 cited
    • 2008Client-perceived performance and value in professional B2B services: An international perspective104 cited
    • 2015Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India98 cited
    • 2010Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from India93 cited
    • 2007Perceiving Emotion in the Buyer–Seller Interchange: The Moderated Impact on Performance93 cited
    • 2014Dispersion of marketing capabilities: impact on marketing’s influence and business unit outcomes91 cited
    • 2014Corporate entrepreneurship, customer-oriented selling, absorptive capacity, and international sales performance in the international B2B setting: Conceptual framework and research propositions83 cited
    • 2019Investigating Salesperson Performance Factors: A Systematic Review of the Literature on the Characteristics of Effective Salespersons76 cited
    • 2016The differential effects of functional vis-à-vis relational customer orientation on salesperson creativity69 cited
    • 2017Leadership style and service orientation: the catalytic role of employee engagement64 cited