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Developing typologies of consumer motives for use of technologically based banking services

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2017Consumer perspectives about mobile banking adoption in India – a cluster analysis128 cited
2002The Influence of Communication Source and Mode on Consumer Adoption of Technological Innovations113 cited
2005Perceived risk and e-banking services: An analysis from the perspective of the consumer100 cited
2004

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In search of the Internet‐banking customer

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2011Understanding post‐adoption IS usage stages: an empirical assessment of self‐service information systems85 cited

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2015The impact of choice on co-produced customer value creation and satisfaction83 cited

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2014Understanding workplace meetings79 cited

2005Using information-systems constructs to study online- and telephone-banking technologies65 cited

2006Application of the latent class regression methodology to the analysis of Internet use for banking transactions in the European Union64 cited

2007Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts64 cited

2009Barriers to repeat patronage: the impact of spectator constraints62 cited