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Human resource practices, organizational climate, and customer satisfaction

16 references·16 citing·28 second hopsampled

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References

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1990Comparative fit indexes in structural models.25,213 cited
1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
1977Handbook of Industrial and Organizational Psychology.11,945 cited
1984Research in Organizational Behavior10,806 cited
1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.9,338 cited
1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
1990Structural Model Evaluation and Modification: An Interval Estimation Approach7,390 cited
1993Handbook of industrial and organizational psychology5,339 cited
1987THE PEOPLE MAKE THE PLACE4,610 cited
1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS.3,153 cited
1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE.3,152 cited
2016Organizational Climate and Culture2,034 cited
1997TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE.1,824 cited
1998Linking service climate and customer perceptions of service quality: Tests of a causal model.

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1,716 cited

1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited

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