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Consumer views of self-service technologies
16 references·5 citing·36 second hop
Consumer views of self-service technologies (2008)Consumer views of self-service technologi…Winning the Service Game (2010)Winning the Service GameChoosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…The influence of technology anxiety on consumer use and experiences with self-service technologies (2003)The influence of technology a…Implementing successful self-service technologies (2002)Implementing successful self-…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Advances in Services Marketing and Management (1995)Advances in Services Marketin…Tracking the evolution of the services marketing literature (1993)Tracking the evolution of the…Customer participation in service production and delivery. (1990)Customer participation in ser…Emerging perspectives on services marketing (1983)Emerging perspectives on serv…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Principles of Marketing (1972)Principles of MarketingIndividual differences and multidimensional scaling (1972)Individual differences and mu…Self-check-in kiosk quality and airline non-contact service maximization: how to win air traveler satisfaction and loyalty in the post-pandemic world? (2021)Self-check-in kiosk quality a…The effects of relationship maintenance and relationship investment on self-service technology relationship performance (2016)The effects of relationship m…Technology-enabled services: imporTance and role of Technology readiness (2014)Technology-enabled services: …Strategic planning using service roadmaps (2014)Strategic planning using serv…A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism. (2010)A Review of Key Factors Affec…Relation of Consumers' Buying Habits to Marketing Methods (1923)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Readiness Index (Tri) (2000)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Technology Usage: A Test of Competing Models (1995)An Updated and Streamlined Technology Readiness Index (2014)PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model (2017)Diffusion of Innovations 1 (2019)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Evolving to a New Dominant Logic for Marketing (2003)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Satisfaction: a behavioral perspective on the consumer (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)Climate strength: a new direction for climate research. (2002)The Critical Incident Technique in Service Research (2004)
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References

  • 1972Principles of Marketing5,587 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2003The influence of technology anxiety on consumer use and experiences with self-service technologies1,244 cited
  • 1983Emerging perspectives on services marketing1,018 cited
  • 1993Tracking the evolution of the services marketing literature977 cited
  • 2010Winning the Service Game859 cited
  • 1990Customer participation in service production and delivery.759 cited
  • 1972Individual differences and multidimensional scaling557 cited
  • 1995

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Advances in Services Marketing and Management
548 cited
  • 2002Implementing successful self-service technologies499 cited
  • Cited by

    • 2021Self-check-in kiosk quality and airline non-contact service maximization: how to win air traveler satisfaction and loyalty in the post-pandemic world?52 cited
    • 2016The effects of relationship maintenance and relationship investment on self-service technology relationship performance26 cited
    • 2014Technology-enabled services: imporTance and role of Technology readiness20 cited
    • 2010A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism.13 cited
    • 2014Strategic planning using service roadmaps13 cited