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Trust during retail encounters: A touchy proposition · Study

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ArticleTrust during retail encounters: A touchy proposition

Ulrich R. Orth2013

Article2013

Trust during retail encounters: A touchy proposition

Ulrich R. Orth · Tatiana Bouzdine‐Chameeva

98 citations·0/0 files stored·Journal of Retailing

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification

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References

1995An Integrative Model Of Organizational Trust 1978Patterns of Attachment: A Psychological Study of the Strange Situation 1998Not So Different After All: A Cross-Discipline View Of Trust 2005The SAGE handbook of qualitative research 2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions

Cited by

2018Lonely consumers and their friend the retail salesperson 2015The role of salespeople in developing life insurance customer loyalty 2020Consumer ethnocentric behavior and food choices in developing countries: The case of Nigeria 2017To what extent does need for touch affect online perceived quality?2014Retail Atmospherics and In‐Store Nonverbal Cues: An Introduction 2016

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Details

Year2013

Typearticle

Published2013-03-27

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations98

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretai.2013.02.002

openalex_workW2013419919

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Shopping experiences in visually complex environments: a self-regulation account

2018On the nature of international sales and sales management research: a social network–analytic perspective

2014The moderating effect of computer users’ autotelic need for touch on brand trust, perceived brand excitement, and brand placement awareness in haptic games and in-game advertising (IGA)