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Trust during retail encounters: A touchy proposition
16 references·16 citing·44 second hopsampled
Trust during retail encounters: A touchy proposition (2013)Trust during retail encounters: A touchy …Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. (2007)Trust, trustworthiness, and t…The SAGE handbook of qualitative research (2005)The SAGE handbook of qualitat…Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)Confidence Limits for the Ind…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…Attachment theory and close relationships (1998)Attachment theory and close r…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Support seeking and support giving within couples in an anxiety-provoking situation: The role of attachment styles. (1992)Support seeking and support g…The Impact of Celebrity Spokespersons’ Perceived Image on Consumers’ Intention to Purchase (1991)The Impact of Celebrity Spoke…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Patterns of Attachment: A Psychological Study of the Strange Situation (1978)Patterns of Attachment: A Psy…The Hidden Dimension (1973)The Hidden DimensionTrust and suspicion (1958)Trust and suspicionSensory-enabling Technology in M-commerce: The Effect of Haptic Stimulation on Consumer Purchasing Behavior (2023)Sensory-enabling Technology i…Webrooming and showrooming: a multi-stage consumer decision process (2021)Webrooming and showrooming: a…Need for touch and online consumer decision making: the moderating role of emotional states (2021)Need for touch and online con…Consumer ethnocentric behavior and food choices in developing countries: The case of Nigeria (2020)Consumer ethnocentric behavio…The influence of in‐store personnel on online store value: An analogical transfer perspective (2018)The influence of in‐store per…Stories and metaphors in retail selling (2018)Stories and metaphors in reta…On the nature of international sales and sales management research: a social network–analytic perspective (2018)On the nature of internationa…Lonely consumers and their friend the retail salesperson (2018)Lonely consumers and their fr…India’s lonely and isolated consumers shopping for an in-store social experience (2018)India’s lonely and isolated c…To what extent does need for touch affect online perceived quality? (2017)To what extent does need for …Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country (2017)Exploring risks, advantages a…Shopping experiences in visually complex environments: a self-regulation account (2016)Shopping experiences in visua…Guiding when the consumer is in control: the moderating effect of adaptive selling on the purchase intention of the multichannel consumer (2016)Guiding when the consumer is …The role of salespeople in developing life insurance customer loyalty (2015)The role of salespeople in de…The moderating effect of computer users’ autotelic need for touch on brand trust, perceived brand excitement, and brand placement awareness in haptic games and in-game advertising (IGA) (2014)The moderating effect of comp…Retail Atmospherics and In‐Store Nonverbal Cues: An Introduction (2014)Retail Atmospherics and In‐St…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Social Learning Theory. (1978)Understanding Attitudes and Predicting Social Behavior (1980)Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Teacher job satisfaction and motivation to leave the teaching profession: Relations with school context, feeling of belonging, and emotional exhaustion (2011)Reliability estimation in a multilevel confirmatory factor analysis framework. (2013)Mediation analysis in partial least squares path modeling (2016)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Psychological Safety and Learning Behavior in Work Teams (1999)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)An Information Processing Theory of Consumer Choice (1979)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)Romantic love conceptualized as an attachment process. (1987)Attachment styles among young adults: A test of a four-category model. (1991)High Self‐Control Predicts Good Adjustment, Less Pathology, Better Grades, and Interpersonal Success (2004)Self-monitoring of expressive behavior. (1974)IEMOCAP: interactive emotional dyadic motion capture database (2008)Qualitative Research Designs (2007)Sampling Knowledge: The Hermeneutics of Snowball Sampling in Qualitative Research (2008)The Space Between: On Being an Insider-Outsider in Qualitative Research (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1978Patterns of Attachment: A Psychological Study of the Strange Situation12,579 cited
  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 2005The SAGE handbook of qualitative research10,183 cited
  • 2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods7,799 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1973The Hidden Dimension4,860 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1998Attachment theory and close relationships3,626 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2007Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance.2,603 cited
  • 1958Trust and suspicion2,076 cited
  • 1992Support seeking and support giving within couples in an anxiety-provoking situation: The role of attachment styles.

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1,321 cited
  • 1991The Impact of Celebrity Spokespersons’ Perceived Image on Consumers’ Intention to Purchase1,266 cited
  • Cited by

    • 2018Lonely consumers and their friend the retail salesperson68 cited
    • 2015The role of salespeople in developing life insurance customer loyalty53 cited
    • 2020Consumer ethnocentric behavior and food choices in developing countries: The case of Nigeria52 cited
    • 2017To what extent does need for touch affect online perceived quality?44 cited
    • 2014Retail Atmospherics and In‐Store Nonverbal Cues: An Introduction41 cited
    • 2018On the nature of international sales and sales management research: a social network–analytic perspective36 cited
    • 2016Shopping experiences in visually complex environments: a self-regulation account36 cited
    • 2018India’s lonely and isolated consumers shopping for an in-store social experience32 cited
    • 2014The moderating effect of computer users’ autotelic need for touch on brand trust, perceived brand excitement, and brand placement awareness in haptic games and in-game advertising (IGA)32 cited
    • 2017Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country32 cited
    • 2023Sensory-enabling Technology in M-commerce: The Effect of Haptic Stimulation on Consumer Purchasing Behavior31 cited
    • 2021Webrooming and showrooming: a multi-stage consumer decision process29 cited
    • 2018The influence of in‐store personnel on online store value: An analogical transfer perspective25 cited
    • 2016Guiding when the consumer is in control: the moderating effect of adaptive selling on the purchase intention of the multichannel consumer24 cited
    • 2021Need for touch and online consumer decision making: the moderating role of emotional states22 cited
    • 2018Stories and metaphors in retail selling21 cited