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Customer Satisfaction and Purchasing Behaviour in a Web-based Shopping Environment
4 references·16 citing·51 second hop
Customer Satisfaction and Purchasing Behaviour in a Web-based Shopping Environment (2001)Customer Satisfaction and Purchasing Beha…Electronic Commerce: A Managerial Perspective (1999)Electronic Commerce: A Manage…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Reactions to Electro…Flow: the psychology of optimal experience (1990)Flow: the psychology of optim…Effect of Interactivity Level and Price on Online Purchase Intention (2022)Effect of Interactivity Level…On packaging and product returns in online retail—Mailing boxes or sending signals? 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(1977)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)FINANCIAL CAPABILITY AND TECHNOLOGY IMPLICATIONS FOR ONLINE SHOPPING (2020)Modeling the Multi-dimensional Facets of Perceived Risk in Purchasing Travel Online: A Generational Analysis (2021)How perceived utilitarian and hedonic value influence online impulse shopping in India? 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References

  • 1990Flow: the psychology of optimal experience12,637 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 1999Electronic Commerce: A Managerial Perspective1,605 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited

Cited by

  • 2019Sustainable Online Shopping Logistics for Customer Satisfaction and Repeat Purchasing Behavior: Evidence from China131 cited
  • 2018Determinants of Online Shopping Influencing Thai Consumer’s Buying Choices55 cited
  • 2021On packaging and product returns in online retail—Mailing boxes or sending signals?46 cited
  • 2007Capturing college students on the web: analysis of clothing web site attributes34 cited
  • 2008I Want Products My Own Way, But Which Way? The Effects of Different Product Categories and Cues on Customer Responses to Web-based Customizations32 cited
  • 2005A Comparative Study on Marketing Mix Models for Digital Products29 cited
  • 2006CONSUMER PERCEPTIONS OF ONLINE SHOPPING28 cited
  • 2005Global e‐tailing: US consumers' intention to shop for cultural products on the internet27 cited
  • 2020From E-Quality and Brand Perceptions to Repurchase: A Model to Explain Purchase Behaviour in a Web-Store24 cited
  • 2005The Relationships among Trust, E-satisfaction, E-loyalty, and Customer Online Behaviors

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21 cited
  • 2018Determinants of Mobile Banking Adoption19 cited
  • 2012Customer behavior toward online insurance services in India18 cited
  • 2022Effect of Interactivity Level and Price on Online Purchase Intention17 cited
  • 2009A Critical Review of Online Consumer Behavior16 cited
  • 2019Factors affecting website continuance intention: a study of Indian travel websites14 cited
  • 2011Does a web site's country of origin impact equally on young and adult consumers?14 cited