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How Ritz-Carlton Applies “TQM”
1 references·16 citing·52 second hop
How Ritz-Carlton Applies “TQM” (1993)How Ritz-Carlton Applies “TQM”Marketing Leadership in Hospitality: Foundations and Practices (1989)Marketing Leadership in Hospi…Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators (2024)Examining the influence of or…Timing and compensation strategies in service recovery (2018)Timing and compensation strat…Hotel attributes: Asymmetries in guest payments and gains – A stated preference approach (2015)Hotel attributes: Asymmetries…Examining organizational climate in Greek hotels from a service quality perspective (2009)Examining organizational clim…Individual attitudes and organisational knowledge sharing (2007)Individual attitudes and orga…A Causal Relationship Between the Balanced Scorecard Perspectives (2006)A Causal Relationship Between…Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue (2004)Hotel Branding Strategy: Its …Advancing organizational effectiveness and knowledge management implementation (2003)Advancing organizational effe…An application of Thompson's typology to TQM in service firms (2000)An application of Thompson's …TQM in American Hotels (1998)TQM in American HotelsThe Development of the Cruise Line Job Satisfaction Questionnaire (1998)The Development of the Cruise…Service Guarantee: A Strategy for Service Recovery (1998)Service Guarantee: A Strategy…Quality function deployment (1998)Quality function deploymentA market‐driven approach to business development and service improvement in the hospitality industry (1997)A market‐driven approach to b…Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis (1996)Quality practices and percept…Hotel Guest Satisfaction among Business Travelers (1996)Hotel Guest Satisfaction amon…Conditional logit analysis of qualitative choice behavior (1972)The structure of random utility 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quality (1988)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Transformational leadership and branding behavior in Taiwanese hotels (2012)Hotels' environmental policies and employee personal environmental beliefs: Interactions and outcomes (2013)Development of measurement scale for functional congruity in guest houses (2018)Scale Development : Theory and Applications (1991)Social capital, knowledge sharing and organizational performance (2013)Spatial spillovers of agglomeration economies and productivity in the tourism industry: The case of the UK (2020)Business Research Methods (2022)New Tools for Achieving Service Quality (1984)Organizational Culture and Marketing: Defining the Research Agenda (1989)Beyond Process: TQM Content and Firm Performance (1996)Scheduling Restaurant Workers to Minimize Labor Cost and Meet Service Standards (2009)Improving service management in budget hotels (2015)The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry (2015)Managing Brand Equity (1991)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Strategic Hotel Development and Positioning (2006)Customer based brand equity: evidence from the hotel industry (2007)The business value of online consumer reviews and management response to hotel performance (2014)On the Evaluation of Structural Equation Models (1988)Alternative Ways of Assessing Model Fit (1992)Market segmentation in hospitality research: no longer a sequential process (1998)A framework for an industry supported destination marketing information system (2002)The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Conservation of resources: A new attempt at conceptualizing stress. (1989)Job Burnout (2001)Organizational Commitment and Employee Performance during the COVID-19 Pandemic: Evidence from a BPO Company (2024)RETRACTED ARTICLE: Enhancing employee job satisfaction through organizational climate and employee happiness at work: a mediated–moderated model (2024)Fostering Sustainable Innovation Through Communication Quality: The Sequential Role of Trust in Leadership and Organizational Commitment in Team-Based Enterprises (2026)The House of Quality (1988)Quality function deployment: A literature review (2002)A fuzzy optimization model for QFD planning process using analytic network approach (2004)Hospitality teams: Knowledge sharing and service innovation performance (2008)Electronic word-of-mouth in hospitality and tourism management (2007)The effect of electronic word of mouth on brand image and purchase intention (2012)E-WOM and Accommodation (2013)
this work references cited by second hop

References

  • 1989Marketing Leadership in Hospitality: Foundations and Practices293 cited

Cited by

  • 2003Advancing organizational effectiveness and knowledge management implementation202 cited
  • 1998Quality function deployment153 cited
  • 2007Individual attitudes and organisational knowledge sharing110 cited
  • 2004Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue93 cited
  • 1996Hotel Guest Satisfaction among Business Travelers76 cited
  • 2009Examining organizational climate in Greek hotels from a service quality perspective63 cited
  • 2015Hotel attributes: Asymmetries in guest payments and gains – A stated preference approach59 cited
  • 1998TQM in American Hotels50 cited
  • 2024Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators47 cited
  • 2000An application of Thompson's typology to TQM in service firms43 cited
  • 2018Timing and compensation strategies in service recovery39 cited
  • 1998The Development of the Cruise Line Job Satisfaction Questionnaire29 cited
  • 1997A market‐driven approach to business development and service improvement in the hospitality industry26 cited

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  • 2006A Causal Relationship Between the Balanced Scorecard Perspectives22 cited
  • 1996Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis21 cited
  • 1998Service Guarantee: A Strategy for Service Recovery17 cited