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From lean production to lean logistics: The case of microsoft Ireland
16 references·0 citing·32 second hop
From lean production to lean logistics: The case of microsoft Ireland (1994)From lean production to lean logistics: T…Mass customization:Japan's new frontier (1993)Mass customization:Japan's ne…Integrating Service Strategy in the Manufacturing Company (1993)Integrating Service Strategy …Time-to-market: Put speed in product development (1992)Time-to-market: Put speed in …The machine that changed the world (1992)The machine that changed the …Manufacturing strategy, process and content (1992)Manufacturing strategy, proce…The Machine That Changed the World (1991)The Machine That Changed the …Service quality: An international comparison of bank customers’ expectations and perceptions (1991)Service quality: An internati…Building a Chain of Customers: Linking Business Functions to Create the World Class Company (1991)Building a Chain of Customers…The Service Factory (1988)The Service FactorySERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY (1988)SERVICE QUALITY: THE SIX CRIT…Strategic Physical Distribution Management (1982)Strategic Physical Distributi…Out of the Crisis (1982)Out of the CrisisThe Focused Factory (1974)The Focused FactoryControlling customer logistics service (1971)Controlling customer logistic…The Role of Air Freight in Physical Distribution (1957)The Role of Air Freight in Ph…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Why do firms differ, and how does it matter? (1991)Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance (2002)The Performance of Incumbent Firms in the Face of Radical Technological Innovation (2003)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)An exploration of customer exit in retail banking (1998)FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE RETAIL BANKING SECTOR IN PAKISTAN (2003)Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)Is production and operations management a discipline? A citation/co‐citation study (1999)Customer Mind-Set of Employees throughout the Organization (2002)Operations management themes, concepts and relationships: a forward retrospective ofIJOPM (2006)From recipient to contributor: examining customer roles and experienced outcomes (2000)The Purchasing of Full-Service Contracts: (2001)A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)Time‐based competition: literature review and implications for modelling (1996)Applications of Empirical Science in Manufacturing and Service Operations (2007)Linking manufacturing flexibility to innovation performance in manufacturing plants (2011)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Research in the process and content of manufacturing strategy (1990)SWOT analysis: It's time for a product recall (1997)On theory in operations management (1998)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1982Out of the Crisis7,278 cited
  • 1992The machine that changed the world5,805 cited
  • 1991The Machine That Changed the World4,714 cited
  • 1974The Focused Factory1,137 cited
  • 1988SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY852 cited
  • 1988The Service Factory258 cited
  • 1991Service quality: An international comparison of bank customers’ expectations and perceptions204 cited
  • 1992Manufacturing strategy, process and content108 cited
  • 1991Building a Chain of Customers: Linking Business Functions to Create the World Class Company100 cited
  • 1982Strategic Physical Distribution Management91 cited
  • 1993Mass customization:Japan's new frontier89 cited
  • 1957The Role of Air Freight in Physical Distribution83 cited
  • 1993Integrating Service Strategy in the Manufacturing Company81 cited
  • 1971Controlling customer logistics service66 cited
  • 1992Time-to-market: Put speed in product development64 cited

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