SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Methods of Measuring Health-Care Service Quality
16 references·16 citing·39 second hopsampled
Methods of Measuring Health-Care Service Quality (2000)Methods of Measuring Health-Care Service …A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Construct Validity: A Review of Basic Issues and Marketing Practices (1981)Construct Validity: A Review …Assessing Measurement Error in Key Informant Reports: A Methodological Note on Organizational Analysis in Marketing (1981)Assessing Measurement Error i…Foundations of Behavioral Research (1974)Foundations of Behavioral Res…Marketing Research (1970)Marketing ResearchCoefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…The cues that matter: Screening for quality signals in the ex ante phase of buying professional services (2019)The cues that matter: Screeni…Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS (2019)Hospital service quality eval…Hospital service quality evaluation with IVIF-PROMETHEE and a case study (2019)Hospital service quality eval…The impact of marketing activities on service brand equity (2018)The impact of marketing activ…Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality (2018)Enterprise Resource Planning …Designing a medicalized wellness service: balancing hospitality and hospital features (2017)Designing a medicalized welln…Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains’ services (2016)Statistical process control a…Interrelations of service quality and service loyalty dimensions in medical tourism (2015)Interrelations of service qua…Understanding patients’ behavioral intentions (2014)Understanding patients’ behav…The influence of social relationships on international students' intentions to remain abroad: multi-group analysis by marital status (2014)The influence of social relat…Evaluation of retail service quality using analytic hierarchy process (2014)Evaluation of retail service …The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context (2010)The impact of service encount…Performance measurement and management of third party logistics : an organizational theory approach (2006)Performance measurement and m…An empirical assessment of comparative approaches to service quality measurement (2005)An empirical assessment of co…Resource, service quality and performance triad: a framework for measuring efficiency of banking services (2003)Resource, service quality and…Professional service relationships: a multi‐context study of factors impacting satisfaction, re‐patronization, and recommendations (2003)Professional service relation…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Organization and environment (1967)Structural Equations with Latent Variables. (1991)A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research (2000)The structure of organizations (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Teacher efficacy: capturing an elusive construct (2001)Validation Guidelines for IS Positivist Research (2004)The Delphi Technique: Making Sense of Consensus (2020)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1974Foundations of Behavioral Research7,346 cited
  • 1991Assessing Construct Validity in Organizational Research6,615 cited
  • 1970Marketing Research3,552 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.1,236 cited
  • 1981Assessing Measurement Error in Key Informant Reports: A Methodological Note on Organizational Analysis in Marketing1,207 cited
  • 1981Construct Validity: A Review of Basic Issues and Marketing Practices

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,196 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • Cited by

    • 2019Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS190 cited
    • 2003Resource, service quality and performance triad: a framework for measuring efficiency of banking services116 cited
    • 2005An empirical assessment of comparative approaches to service quality measurement98 cited
    • 2003Professional service relationships: a multi‐context study of factors impacting satisfaction, re‐patronization, and recommendations93 cited
    • 2019Hospital service quality evaluation with IVIF-PROMETHEE and a case study81 cited
    • 2015Interrelations of service quality and service loyalty dimensions in medical tourism72 cited
    • 2010The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context69 cited
    • 2016Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains’ services55 cited
    • 2018The impact of marketing activities on service brand equity52 cited
    • 2014Understanding patients’ behavioral intentions42 cited
    • 2019The cues that matter: Screening for quality signals in the ex ante phase of buying professional services38 cited
    • 2017Designing a medicalized wellness service: balancing hospitality and hospital features32 cited
    • 2018Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality29 cited
    • 2014The influence of social relationships on international students' intentions to remain abroad: multi-group analysis by marital status27 cited
    • 2014Evaluation of retail service quality using analytic hierarchy process27 cited
    • 2006Performance measurement and management of third party logistics : an organizational theory approach23 cited