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Service improvement in a sports environment: a study of spectator attendance

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References

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2001

Holy cow!Wait ’til next year! A closer look at the brand loyalty of Chicago Cubs baseball fans

168 cited

2004Does the Competitive Environment Influence the Efficacy of Investments in Environmental Management?123 cited

Cited by

2011A service quality framework in the context of professional football in Greece40 cited
2019Service quality, perceived value and behavioral intentions among highly and lowly identified baseball consumers across nations34 cited
2018‘More than just a game’: family and spectacle in marketing the England Women’s Super League32 cited
2014The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran29 cited
2021The roles of team identification and psychological ownership in fans’ intentions to purchase team-licensed and a sponsor’s products: the case of FC Barcelona members20 cited