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Monitoring Changes in Transit Service Quality over Time

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References

2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
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2000International service variants: airline passenger expectations and perceptions of service quality277 cited
2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
2010Customer satisfaction using low cost carriers251 cited
2017How to Measure Customer Satisfaction203 cited
2012A classification tree approach to identify key factors of transit service quality193 cited
2012Performance indicators for an objective measure of public transport service quality192 cited
1995(Dis)satisfaction with public services: the case of public transportation190 cited
2012Structural Equation Modelling for Analysing Passengers’ Perceptions about Railway Services158 cited
2003A Guidebook for Developing a Transit Performance-Measurement System158 cited
2002A Service Quality Index for Area-wide Contract Performance Assessment158 cited

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2010How to Capture the Passengers’ Point of View on a Transit Service through Rating and Choice Options146 cited

2000Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes144 cited

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2020How public transport subsidy policies in China affect the average passenger load factor of a bus line18 cited
2020Evaluating the Service Quality of the First Bus Rapid Transit Corridor in Hanoi City and Policy Implications14 cited
2020Commuters’ Perceptions on Service Quality of Bus Rapid Transit Systems: Evidence from the Cities of Ahmedabad, Surat and Rajkot in India12 cited
2021The performance of tramway service from the users' viewpoint: A comparative analysis between two Moroccan cities11 cited
2019Bus service indicator: The different sight of performance index development10 cited
2023How transit improvements are perceived by passengers? Results of a before-after customer satisfaction survey5 cited