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High quality and low cost: the lean service centre
16 references·16 citing·33 second hopsampled
High quality and low cost: the lean service centre (2009)High quality and low cost: the lean servi…Operations management (2010)Operations managementResearch Methods for Business Students (2003)Research Methods for Business…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…MARKOR: A Measure of Market Orientation (1993)MARKOR: A Measure of Market O…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…The machine that changed the world (1992)The machine that changed the …The Fifth Discipline (1990)The Fifth DisciplineThe Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Dual Methodology for Case Studies: Synergistic Use of a Longitudinal Single Site with Replicated Multiple Sites (1990)A Dual Methodology for Case S…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Designing services that deliver (1984)Designing services that deliv…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Implementation of lean in IT SME company: an Italian case (2021)Implementation of lean in IT …From Lean Production to Lean 4.0: A Systematic Literature Review with a Historical Perspective (2021)From Lean Production to Lean …Requirements, challenges and impacts of Lean Six Sigma applications – a narrative synthesis of qualitative research (2020)Requirements, challenges and …Pandemic's effect on the relationship between lean implementation and service performance (2020)Pandemic's effect on the rela…They teach, but do they apply? (2018)They teach, but do they apply?Exploring the influence of the human factor on customer satisfaction in call centres (2018)Exploring the influence of th…Continuous improvement in a university – the first steps: a reflective case study (2018)Continuous improvement in a u…Lean for airport services: a systematic literature review and agenda for future research (2017)Lean for airport services: a …Enhancing performance in service organisations: a case study based on value stream analysis in the telecommunications industry (2017)Enhancing performance in serv…Lean in service industries: A literature review (2016)Lean in service industries: A…Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance (2016)Innovation in the frontline: …Managing Change on Lean Implementation in Service Sector (2015)Managing Change on Lean Imple…Seven Wastes Elimination Targeted by Lean Manufacturing Case Study ″Gaza Strip Manufacturing Firms″ (2013)Seven Wastes Elimination Targ…Lean Six Sigma in SMEs: an exploration through literature review (2013)Lean Six Sigma in SMEs: an ex…Measuring service quality of conventional and Islamic banks: a comparative analysis (2011)Measuring service quality of …A methodology for the implementation of lean thinking in manufacturing support services (2011)A methodology for the impleme…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Research in Organizational Behavior (1984)Market Orientation: Antecedents and Consequences (1993)The Discovery of Grounded Theory (2017)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Market Orientation and the Learning Organization (1995)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Toward a theory of spiritual leadership (2003)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Research Methods for Business Students17,197 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1990The Fifth Discipline6,350 cited
  • 1992The machine that changed the world5,805 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1993MARKOR: A Measure of Market Orientation2,353 cited
  • 2010Operations management1,792 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1990A Dual Methodology for Case Studies: Synergistic Use of a Longitudinal Single Site with Replicated Multiple Sites

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,360 cited
  • 1984Designing services that deliver1,272 cited
  • Cited by

    • 2011Measuring service quality of conventional and Islamic banks: a comparative analysis84 cited
    • 2013Lean Six Sigma in SMEs: an exploration through literature review73 cited
    • 2013Seven Wastes Elimination Targeted by Lean Manufacturing Case Study ″Gaza Strip Manufacturing Firms″70 cited
    • 2020Pandemic's effect on the relationship between lean implementation and service performance63 cited
    • 2018Exploring the influence of the human factor on customer satisfaction in call centres59 cited
    • 2021From Lean Production to Lean 4.0: A Systematic Literature Review with a Historical Perspective56 cited
    • 2016Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance56 cited
    • 2021Implementation of lean in IT SME company: an Italian case38 cited
    • 2020Requirements, challenges and impacts of Lean Six Sigma applications – a narrative synthesis of qualitative research35 cited
    • 2015Managing Change on Lean Implementation in Service Sector35 cited
    • 2016Lean in service industries: A literature review34 cited
    • 2018Continuous improvement in a university – the first steps: a reflective case study26 cited
    • 2011A methodology for the implementation of lean thinking in manufacturing support services25 cited
    • 2017Lean for airport services: a systematic literature review and agenda for future research21 cited
    • 2017Enhancing performance in service organisations: a case study based on value stream analysis in the telecommunications industry20 cited
    • 2018They teach, but do they apply?18 cited