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Internal service – barriers, flows and assessment

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1982Out of the Crisis7,278 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1972Principles of Marketing5,587 cited
1963Towards an understanding of inequity.5,146 cited
1970Content Analysis for the Social Sciences and Humanities.4,564 cited
2010Operations management1,792 cited
1961Total quality control1,547 cited
1994Beyond Partnership: Strategies for Innovation and Lean Supply916 cited
1995Empowering Service Employees809 cited
1990Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level635 cited
2002Building Great Customer Experiences568 cited
1988Managing in the Service Economy504 cited
1992Service operations management489 cited
2004Measuring Internal Market Orientation436 cited

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Cited by

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2017Exploring service climate and employee performance in multicultural service settings35 cited
2016Complexity of internal services: Scale development and validation33 cited
2011Internal service quality and job satisfaction synergies for performance improvement: Some evidence from a B2B environment29 cited
2015Exploring the relationship between flagship platform projects and intrapreneurial self-renewal activities: Managing intrapreneurial equivocality16 cited
2021Analyzing the operational barriers of government-supported healthcare supply chain15 cited
2009Analysis of Service Processes Characteristics across a Range of Enterprises14 cited
2012The Antecedents and Consequences of E-Purchasing Tools Usage in Supply Management11 cited
2011The path of internal service in manufacturing enterprises improving business performance based on employee satisfaction3 cited
2022Influence of Internal Service Quality on Loyalty Medited By Employee Satisfaction2 cited
2020Feelgood Management in German SMEs and its Impacts on Employees’ Health, Satisfaction and Performance1 cited
2021The Relationship of HR Internal Service Quality on Employees' Satisfaction in the Banking Sector of Bharain1 cited