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A continuous fuzzy Kano’s model for customer requirements analysis in product development
16 references·16 citing·40 second hopsampled
A continuous fuzzy Kano’s model for customer requirements analysis in product development (2011)A continuous fuzzy Kano’s model for custo…An analytical Kano model for customer need analysis (2008)An analytical Kano model for …Customer Requirement Management in Product Development: A Review of Research Issues (2006)Customer Requirement Manageme…Mode of questionnaire administration can have serious effects on data quality (2005)Mode of questionnaire adminis…The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…How to delight your customers (1996)How to delight your customersFuzzy sets (1996)Fuzzy setsExperimental Evidence on the Negative Effect of Product Features and Sales Promotions on Brand Choice (1994)Experimental Evidence on the …A fuzzy multi-criteria decision-making method for facility site selection (1991)A fuzzy multi-criteria decisi…Questions and answers in attitude surveys: Experiments on question form, wording, and context (1990)Questions and answers in atti…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Bounded Rationality, Ambiguity, and the Engineering of Choice (1978)Bounded Rationality, Ambiguit…Fuzzy sets (1965)Fuzzy setsUser requirement modeling and evolutionary analysis based on review data: Supporting the design upgrade of product attributes (2024)User requirement modeling and…Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners (2024)Kano Model Categorization Met…Integrating continuous fuzzy Kano model and fuzzy quality function deployment to the sustainable design of hybrid electric vehicle (2023)Integrating continuous fuzzy …An analysis method of dynamic requirement change in product design (2022)An analysis method of dynamic…Integrating Kano Model, AHP, and QFD Methods for New Product Development Based on Text Mining, Intuitionistic Fuzzy Sets, and Customers Satisfaction (2021)Integrating Kano Model, AHP, …The need for services and technologies in physical fast fashion stores: Generation Y’s opinion (2019)The need for services and tec…A systematic literature review of product platform design under uncertainty (2019)A systematic literature revie…Verifying dynamic Kano’s model to support new product/service development (2018)Verifying dynamic Kano’s mode…Continuous Fuzzy Kano Model and Fuzzy AHP Model for Aesthetic Product Design: Case Study of an Electric Scooter (2018)Continuous Fuzzy Kano Model a…Aspect-based Kano categorization (2018)Aspect-based Kano categorizat…An integrated approach for dynamic customer requirement identification for product development (2018)An integrated approach for dy…Understanding customer requirements through quantitative analysis of an improved fuzzy Kano’s model (2015)Understanding customer requir…Business Process Reengineering driven by customer value: a support for undertaking decisions under uncertainty conditions (2015)Business Process Reengineerin…An integrated methodology for robustness analysis in feature fatigue problem (2014)An integrated methodology for…Towards the fine-tuning of a predictive Kano model for supporting product and service design (2013)Towards the fine-tuning of a …Integrating Kano model and grey–Markov chain to predict customer requirement states (2013)Integrating Kano model and gr…Importance-Performance Analysis (1977)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Workspace satisfaction: The privacy-communication trade-off in open-plan offices (2013)Importance-Performance Analysis based SWOT analysis (2016)The House of Quality (1988)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Validating the SF-36 health survey questionnaire: new outcome measure for primary care. (1992)The Psychology of Survey Response (2000)Mail and internet surveys : the tailored design method (2007)Face-to-Face versus Web Surveying in a High-Internet-Coverage Population: Differences in Response Quality (2008)Burnout–depression overlap: A review (2015)Cost-Effectiveness Analysis Alongside Clinical Trials II—An ISPOR Good Research Practices Task Force Report (2015)The Behavioral Consequences of Service Quality (1996)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Racial ambivalence and American value conflict: Correlational and priming studies of dual cognitive structures. (1988)The Design And Administration Of Mail Surveys (1991)Populist radical Right parties in Europe (2008)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field (2010)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)Anarchy is what states make of it: the social construction of power politics (1992)What Is Agency? (1998)Core affect and the psychological construction of emotion. (2003)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1965Fuzzy sets67,827 cited
  • 1996Fuzzy sets46,880 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2005Mode of questionnaire administration can have serious effects on data quality1,872 cited
  • 1990Questions and answers in attitude surveys: Experiments on question form, wording, and context1,713 cited
  • 1978Bounded Rationality, Ambiguity, and the Engineering of Choice1,539 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 1996How to delight your customers581 cited
  • 2008An analytical Kano model for customer need analysis428 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 1994Experimental Evidence on the Negative Effect of Product Features and Sales Promotions on Brand Choice259 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1991A fuzzy multi-criteria decision-making method for facility site selection247 cited
  • 2006Customer Requirement Management in Product Development: A Review of Research Issues208 cited
  • Cited by

    • 2022An analysis method of dynamic requirement change in product design49 cited
    • 2018An integrated approach for dynamic customer requirement identification for product development44 cited
    • 2019A systematic literature review of product platform design under uncertainty42 cited
    • 2021Integrating Kano Model, AHP, and QFD Methods for New Product Development Based on Text Mining, Intuitionistic Fuzzy Sets, and Customers Satisfaction42 cited
    • 2018Aspect-based Kano categorization40 cited
    • 2015Business Process Reengineering driven by customer value: a support for undertaking decisions under uncertainty conditions31 cited
    • 2024User requirement modeling and evolutionary analysis based on review data: Supporting the design upgrade of product attributes30 cited
    • 2013Towards the fine-tuning of a predictive Kano model for supporting product and service design30 cited
    • 2019The need for services and technologies in physical fast fashion stores: Generation Y’s opinion28 cited
    • 2015Understanding customer requirements through quantitative analysis of an improved fuzzy Kano’s model26 cited
    • 2013Integrating Kano model and grey–Markov chain to predict customer requirement states26 cited
    • 2024Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners25 cited
    • 2018Continuous Fuzzy Kano Model and Fuzzy AHP Model for Aesthetic Product Design: Case Study of an Electric Scooter25 cited
    • 2023Integrating continuous fuzzy Kano model and fuzzy quality function deployment to the sustainable design of hybrid electric vehicle17 cited
    • 2018Verifying dynamic Kano’s model to support new product/service development17 cited
    • 2014An integrated methodology for robustness analysis in feature fatigue problem16 cited