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Change, opportunity and the new operations management curriculum
4 references·12 citing·52 second hop
Change, opportunity and the new operations management curriculum (1995)Change, opportunity and the new operation…Career Paths in American Luxury Hotels: Hotel Food and Beverage Directors (1994)Career Paths in American Luxu…Tracking the evolution of the services marketing literature (1993)Tracking the evolution of the…Building a new academic field—The case of services marketing (1993)Building a new academic field…A Bright Future for Hospitality Education: Providing Value in the 21St Century (1993)A Bright Future for Hospitali…Interdisciplinary understanding of place in tourism education: An approach of participatory learning in China (2017)Interdisciplinary understandi…Night markets: entrepreneurship and achieving competitive advantage (2016)Night markets: entrepreneursh…Ecotourism Projects: Impact on Environmental Attitudes in Introductory Hospitality Courses (2009)Ecotourism Projects: Impact o…Current Convention Course Offerings at the Top 25 Ranked Hospitality Management Undergraduate Programs: An Analysis of Objectives, Instructional Delivery, and Assessment Methods (2009)Current Convention Course Off…A Comparison of Skills Considered Important for Success as an Entry Level Manager in the Hospitality Industry vs. The Skills Recent Graduates Possess (2009)A Comparison of Skills Consid…Using Mode 2 soft systems methodology in the teaching and assessment of the ‘practical’ content in undergraduate hospitality degrees (2008)Using Mode 2 soft systems met…The Dragon is Roaring… The Development of Tourism, Hospitality & Event Management Education in China (2008)The Dragon is Roaring… The De…Comparing Perceptions of Event Management Curriculum: A Factor-Correspondence Analysis (2008)Comparing Perceptions of Even…Managers' role in implementing organizational change: Case of the restaurant industry in Melbourne (2006)Managers' role in implementin…Strategic academic co‐operation in tourism education through tempus‐phare projects: The case of ohrid (2000)Strategic academic co‐operati…Lausanne: Updating after a Century of Service (1998)Lausanne: Updating after a Ce…Developing a curriculum for organizational learning (1998)Developing a curriculum for o…Leadership in Organizations (1981)Qualitative Data Analysis (2008)Leading change: why transformation efforts fail (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Making Relationship Marketing Operational (1994)The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)FIU hospitality review (1988)A Novel Technique for Reviewing a Hospitality Management Curriculum (1996)Organizational trend analysis of the hospitality industry: preparing for change (1996)A Quality Assessment of Education and for Kenya's Tour-operating Sector (2002)Challenges and constraints of hospitality and tourism education in China (2000)Research Paradigms and the Tourism Curriculum (2001)An International Handbook of Tourism Education (2006)Ethics and corporate social responsibility – An analysis of the views of Chinese hotel managers (2011)Publishing in tourism and hospitality journals: Is the past a prelude to the future? 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this work references cited by second hop

References

  • 1993Tracking the evolution of the services marketing literature977 cited
  • 1993Building a new academic field—The case of services marketing375 cited
  • 1994Career Paths in American Luxury Hotels: Hotel Food and Beverage Directors49 cited
  • 1993A Bright Future for Hospitality Education: Providing Value in the 21St Century38 cited

Cited by

  • 2016Night markets: entrepreneurship and achieving competitive advantage39 cited
  • 1998Developing a curriculum for organizational learning25 cited
  • 2008The Dragon is Roaring… The Development of Tourism, Hospitality & Event Management Education in China20 cited
  • 2006Managers' role in implementing organizational change: Case of the restaurant industry in Melbourne19 cited
  • 2009Current Convention Course Offerings at the Top 25 Ranked Hospitality Management Undergraduate Programs: An Analysis of Objectives, Instructional Delivery, and Assessment Methods16 cited
  • 2017Interdisciplinary understanding of place in tourism education: An approach of participatory learning in China15 cited
  • 2008Comparing Perceptions of Event Management Curriculum: A Factor-Correspondence Analysis14 cited
  • 2009A Comparison of Skills Considered Important for Success as an Entry Level Manager in the Hospitality Industry vs. The Skills Recent Graduates Possess7 cited
  • 2009Ecotourism Projects: Impact on Environmental Attitudes in Introductory Hospitality Courses

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3 cited
  • 2000Strategic academic co‐operation in tourism education through tempus‐phare projects: The case of ohrid3 cited
  • 1998Lausanne: Updating after a Century of Service3 cited
  • 2008Using Mode 2 soft systems methodology in the teaching and assessment of the ‘practical’ content in undergraduate hospitality degrees2 cited