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Consumer response to the preferred brand out‐of‐stock situation
8 references·16 citing·42 second hop
Consumer response to the preferred brand out‐of‐stock situation (1998)Consumer response to the preferred brand …CONSUMER RESPONSE TO RETAIL STOCKOUTS (2001)CONSUMER RESPONSE TO RETAIL S…Why Switch? Product Category: Level Explanations for True Variety-Seeking Behavior (1996)Why Switch? Product Category:…Store wars: The battle for mindspace and shelfspace (1995)Store wars: The battle for mi…A Model for Determining Retail Product Category Assortment and Shelf Space Allocation (1994)A Model for Determining Retai…Managing Brand Equity (1991)Managing Brand EquityConsumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…The involvement—commitment model: Theory and implications (1988)The involvement—commitment mo…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Recover from a service failure: The differential effects of brand betrayal and brand disappointment on an exclusive brand offering (2020)Recover from a service failur…Planning and Conducting Experimental Advertising Research and Questionnaire Design (2017)Planning and Conducting Exper…Understanding Interactive Online Advertising: Congruence and Product Involvement in Highly and Lowly Arousing, Skippable Video Ads (2016)Understanding Interactive Onl…Selling substitute goods to loss‐averse consumers: limited availability, bargains, and rip‐offs (2016)Selling substitute goods to l…When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording (2013)When Out-of-Stock Products DO…Waiting for service at the checkout (2012)Waiting for service at the ch…Examining retail on shelf availability: promotional impact and a call for research (2012)Examining retail on shelf ava…An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations (2012)An Attribution Approach to Co…Islamic banking in Malaysia: a study of attitudinaldifferences of Malaysian customers (2010)Islamic banking in Malaysia: …Forty years of Out-of-Stock research – and shelves are still empty (2010)Forty years of Out-of-Stock r…Transshipment between competing retailers (2009)Transshipment between competi…OPTIMIZING ON‐SHELF AVAILABILITY FOR CUSTOMER SERVICE AND PROFIT (2009)OPTIMIZING ON‐SHELF AVAILABIL…Analyzing out‐of‐stock in independent grocery stores: an empirical study (2009)Analyzing out‐of‐stock in ind…On‐shelf availability: the case of a UK grocery retailer (2008)On‐shelf availability: the ca…Brand value and firm performance nexus: Further empirical evidence (2007)Brand value and firm performa…From customer satisfaction to profitability (2000)From customer satisfaction to…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Measuring the Involvement Construct (1985)Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding Relationship Marketing Outcomes (2002)The Process of Customer Engagement: A Conceptual Framework (2008)A Model for Optimizing Retail Space Allocations (1981)Variety Seeking Behavior: An Interdisciplinary Review (1982)Retail marketing: From distribution to integration (1997)Estimation of product category sales responsiveness to allocated shelf space (1998)Retail store operations: Literature review and research directions (2017)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)The Moderating Effect of Perceived Risk on Consumers' Evaluations of Product Incongruity: Preference for the Norm: Table 1 (2001)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Resistance to Brand Switching when a Radically New Brand is Introduced: A Social Identity Theory Perspective (2010)Advances in Consumer Research (2025)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)A Decade of Online Advertising Research: What We Learned and What We Need to Know (2019)Endorsement and visual complexity in food advertising on Instagram (2019)Human versus virtual influences, a comparative study (2024)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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How credibility and parasocial interaction influence purchase intentions (2019)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The impact of brand equity and the hedonic level of products on consumer stock-out reactions (2005)An empirical examination of brand loyalty (2006)Understanding the do-it-yourself consumer: DIY motivations and outcomes (2011)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)
this work references cited by second hop

References

  • 1991Managing Brand Equity3,818 cited
  • 1990Consumer Behavior and Marketing Strategy1,768 cited
  • 1978Brand Loyalty: Measurement and Management1,629 cited
  • 1996Why Switch? Product Category: Level Explanations for True Variety-Seeking Behavior621 cited
  • 1988The involvement—commitment model: Theory and implications487 cited
  • 1994A Model for Determining Retail Product Category Assortment and Shelf Space Allocation212 cited
  • 2001CONSUMER RESPONSE TO RETAIL STOCKOUTS201 cited
  • 1995Store wars: The battle for mindspace and shelfspace168 cited

Cited by

  • 2016Understanding Interactive Online Advertising: Congruence and Product Involvement in Highly and Lowly Arousing, Skippable Video Ads308 cited
  • 2017Planning and Conducting Experimental Advertising Research and Questionnaire Design234 cited
  • 2000From customer satisfaction to profitability105 cited
  • 2010Forty years of Out-of-Stock research – and shelves are still empty99 cited
  • 2020Recover from a service failure: The differential effects of brand betrayal and brand disappointment on an exclusive brand offering98 cited
  • 2016Selling substitute goods to loss‐averse consumers: limited availability, bargains, and rip‐offs89 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2012
Waiting for service at the checkout
89 cited
  • 2009OPTIMIZING ON‐SHELF AVAILABILITY FOR CUSTOMER SERVICE AND PROFIT74 cited
  • 2007Brand value and firm performance nexus: Further empirical evidence73 cited
  • 2009Transshipment between competing retailers72 cited
  • 2008On‐shelf availability: the case of a UK grocery retailer72 cited
  • 2012An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations71 cited
  • 2009Analyzing out‐of‐stock in independent grocery stores: an empirical study69 cited
  • 2010Islamic banking in Malaysia: a study of attitudinaldifferences of Malaysian customers62 cited
  • 2013When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording62 cited
  • 2012Examining retail on shelf availability: promotional impact and a call for research60 cited