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Defining the characteristics of a lingering crisis: Lessons from the National Zoo

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References

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1996An Integrated Symmetrical Model for Crisis-Communications Management128 cited

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2011How organizations framed the 2009 H1N1 pandemic via social and traditional media: Implications for U.S. health communicators252 cited
2017The Role of CSR in Crises: Integration of Situational Crisis Communication Theory and the Persuasion Knowledge Model162 cited
2009Is it simply a matter of managerial competence? Interpreting Chinese executives’ perceptions of crisis management18 cited
2010FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies16 cited
2008Media Relations and External Communications during a Disaster11 cited
2008Media Relations and External Communications during a Disaster7 cited
2013Recalling Toyota’s Crisis: Utilizing the Discourse of Renewal6 cited