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The Influence of the Racial Mix of Other Customers on Black Consumers' Anger Following a Plausibly Prejudicial Service Failure
16 references·1 citing·42 second hop
The Influence of the Racial Mix of Other Customers on Black Consumers' Anger Following a Plausibly Prejudicial Service Failure (2010)The Influence of the Racial Mix of Other …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)Confidence Limits for the Ind…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…The C-OAR-SE procedure for scale development in marketing (2002)The C-OAR-SE procedure for sc…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Emotion And Adaptation (1991)Emotion And AdaptationSocial stigma and self-esteem: The self-protective properties of stigma. (1989)Social stigma and self-esteem…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Place-identity: Physical world socialization of the self (1983)Place-identity: Physical worl…Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Asymptotic Confidence Interva…The psychology of social impact. (1981)The psychology of social impa…An approach to environmental psychology (1974)An approach to environmental …The role of collective angst during and after a service failure (2014)The role of collective angst …The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Customer engagement: the construct, antecedents, and consequences (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Identity : Youth and Crisis. 1968 (1968)Conceiving the self (1979)PLACE ATTACHMENT: CONCEPTUAL AND EMPIRICAL QUESTIONS (2001)The Measurement of Place Attachment: Validity and Generalizability of a Psychometric Approach (2003)Defining place attachment: A tripartite organizing framework (2009)Childhood and Society (2026)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)A Theory of Social Comparison Processes (1954)Society and the Adolescent Self-Image (1965)A Collective Self-Esteem Scale: Self-Evaluation of One's Social Identity (1992)The role of stereotyping in system‐justification and the production of false consciousness (1994)The Social Psychology of Stigma (2004)Social Learning Theory. (1978)Understanding Attitudes and Predicting Social Behavior (1980)Teacher job satisfaction and motivation to leave the teaching profession: Relations with school context, feeling of belonging, and emotional exhaustion (2011)Reliability estimation in a multilevel confirmatory factor analysis framework. (2013)Mediation analysis in partial least squares path modeling (2016)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)lavaan : An R Package for Structural Equation Modeling (2012)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Stress: Appraisal and Coping (2013)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
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  • 1974An approach to environmental psychology7,295 cited
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  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
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2,185 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
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    • 2014The role of collective angst during and after a service failure17 cited