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Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

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References

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1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
1977Breaking Free from Product Marketing

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2,056 cited

1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited

1994Service Quality: New Directions in Theory and Practice1,701 cited

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2016The impact of an aircraft's service environment on perceptions of in-flight food quality30 cited
2019Airline service quality and economic factors: An ARDL approach on US airlines28 cited
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2019Exploring Service Quality of Low-Cost Airlines in Europe: an Integrated MCDM Approach16 cited