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Multidimensional and mediating relationships between TQM, role conflict and role ambiguity: A role theory perspective
16 references·1 citing·47 second hop
Multidimensional and mediating relationships between TQM, role conflict and role ambiguity: A role theory perspective (2012)Multidimensional and mediating relationsh…A META‐ANALYSIS OF WORK DEMAND STRESSORS AND JOB PERFORMANCE: EXAMINING MAIN AND MODERATING EFFECTS (2008)A META‐ANALYSIS OF WORK DEMAN…Process Management and Technological Innovation: A Longitudinal Study of the Photography and Paint Industries (2002)Process Management and Techno…Information Technology Acceptance by Individual Professionals: A Model Comparison Approach* (2001)Information Technology Accept…Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Corridors of Influence in the…The relationship between total quality management practices and operational performance (1999)The relationship between tota…TQM impact on quality conformance and customer satisfaction: A causal model (1998)TQM impact on quality conform…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction (1996)The effects of perceived co-w…Testing Structural Equation Models. 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(1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploration and Exploitation in Organizational Learning (1991)Dynamic capabilities and strategic management (1997)Balancing Exploration and Exploitation in Alliance Formation (2006)Superman or the Fantastic Four? knowledge combination And experience in Innovative Teams (2006)A Longitudinal Study of the Influence of Alliance Network Structure and Composition on Firm Exploratory Innovation (2010)An Instrument for Measuring the Critical Factors of Quality Management (1989)A framework for quality management research and an associated measurement instrument (1994)Total quality management as competitive advantage: A review and empirical study (1995)Lean manufacturing: context, practice bundles, and performance (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Relationships between operational practices and performance among early adopters of green supply chain management practices in Chinese manufacturing enterprises (2004)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Defining and developing measures of lean production (2007)The Social System (1951)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Parental Involvement in Homework (2001)The Logic of Appropriateness (2009)Social Signal Processing (2017)Social Learning Theory. (1978)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Measuring Service Quality: A Reexamination and Extension (1992)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
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References

  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 1986Recent Developments in Role Theory2,346 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 1999The relationship between total quality management practices and operational performance1,532 cited
  • 2002Process Management and Technological Innovation: A Longitudinal Study of the Photography and Paint Industries1,460 cited
  • 2001Information Technology Acceptance by Individual Professionals: A Model Comparison Approach*1,408 cited
  • 2008A META‐ANALYSIS OF WORK DEMAND STRESSORS AND JOB PERFORMANCE: EXAMINING MAIN AND MODERATING EFFECTS1,071 cited
  • 1996The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction877 cited
  • 2000Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

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791 cited
  • 1993FOUCAULT, POWER/KNOWLEDGE, AND ITS RELEVANCE FOR HUMAN RESOURCE MANAGEMENT712 cited
  • 1998TQM impact on quality conformance and customer satisfaction: A causal model623 cited
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    • 2020Leader-member exchange and organisational citizenship behaviour: The mediating and moderating effects of role ambiguity21 cited