this work references cited by second hopReferences
- 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
- 1984A resource‐based view of the firm25,618 cited
- 1983Ethnography: Principles and Practice7,740 cited
- 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
- 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
- 2006Competing through service: Insights from service-dominant logic1,704 cited
- 1984In the Field: An Introduction to Field Research1,558 cited
- 2016Research Methods in Psychology1,492 cited
- 2002Designing Virtual Customer Environments for New Product Development: Toward a Theory1,025 cited
- 2006Lean production, six sigma quality, TQM and company culture693 cited
- 2004New service development: learning from and with customers525 cited
- 2006Using Diaries for Social Research510 cited
- 2011Idea generation: customer co‐creation versus traditional market research techniques341 cited
- 2002Designing Product/Service Systems: A Methodological Exploration299 cited
- 2008Customer Integration—A Key to an Implementation Perspective of Service Provision219 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work