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Connecting IT Services Operations to Services Marketing Practices
16 references·3 citing·33 second hop
Connecting IT Services Operations to Services Marketing Practices (2010)Connecting IT Services Operations to Serv…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Business-unit-level relations…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Understanding Information Technology Usage: A Test of Competing Models (1995)Understanding Information Tec…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A study of normative and informational social influences upon individual judgment. (1955)A study of normative and info…Handle mergers and acquisitions with care: the fragility of trust between the IT-service provider and end-users (2015)Handle mergers and acquisitio…Service Expansion of Product Firms in the Information Technology Industry: An Empirical Study (2013)Service Expansion of Product …Determinants on the choice of telecommunication providers among undergraduates of public universities (2013)Determinants on the choice of…The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Structural equation modeling in practice: A review and recommended two-step approach. (1988)
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References

  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1955

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A study of normative and informational social influences upon individual judgment.
4,815 cited
  • 2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.4,617 cited
  • Cited by

    • 2013Service Expansion of Product Firms in the Information Technology Industry: An Empirical Study25 cited
    • 2013Determinants on the choice of telecommunication providers among undergraduates of public universities21 cited
    • 2015Handle mergers and acquisitions with care: the fragility of trust between the IT-service provider and end-users16 cited