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Developing competencies in the entrepreneurial small firm for use of the Internet in the management of customer relationships
16 references·16 citing·43 second hopsampled
Developing competencies in the entrepreneurial small firm for use of the Internet in the management of customer relationships (2001)Developing competencies in the entreprene…Qualitative Data Analysis (2008)Qualitative Data AnalysisExploiting the virtual value chain (1999)Exploiting the virtual value …Value‐driven relational marketing: From products to resources and competencies (1997)Value‐driven relational marke…The value concept and relationship marketing (1996)The value concept and relatio…Frontiers of Electronic Commerce (1996)Frontiers of Electronic Comme…Entrepreneurial Networks and New Organization Growth (1995)Entrepreneurial Networks and …New Venture Creation (1994)New Venture CreationEurope and the Global Information Society: Recommendations to the European Council (1994)Europe and the Global Informa…Do Norms Matter in Marketing Relationships? (1992)Do Norms Matter in Marketing …Personal and extended networks are central to the entrepreneurial process (1991)Personal and extended network…Interactive Marketing: Exploiting the Age of Addressability (1991)Interactive Marketing: Exploi…“Who Is an Entrepreneur?” Is the Wrong Question (1989)“Who Is an Entrepreneur?” Is …Humanistic Inquiry in Marketing Research: Philosophy, Method, and Criteria (1986)Humanistic Inquiry in Marketi…Humanistic Inquiry in Marketing Research: Philosophy, Method, and Criteria (1986)Humanistic Inquiry in Marketi…The Competent Manager: A Model for Effective Performance (1982)The Competent Manager: A Mode…Toward a Concept of Domesticated Markets (1979)Toward a Concept of Domestica…Biographical research as a methodology for understanding entrepreneurial marketing (2015)Biographical research as a me…Customer relationship management in electronic environment (2013)Customer relationship managem…A framework for research on e‐learning assimilation in SMEs: a strategic perspective (2012)A framework for research on e…Internet Banking and Jordanian Corporate Customers: Issues ofSecurity and Trust (2011)Internet Banking and Jordania…Information Technology Adoption and Assimilation : Towards a Research Framework for Service Sector SMEs (2011)Information Technology Adopti…The role of information technology in relationships between travel agencies and their suppliers (2010)The role of information techn…Critical factors underpinning the e-CRM activities of SMEs (2010)Critical factors underpinning…The moderating effects of customer driven complexity on the structure and growth relationship in young firms (2009)The moderating effects of cus…Investigating the e‐CRM activities of Irish SMEs (2009)Investigating the e‐CRM activ…Internet use, customer relationships and loyalty in the Vietnamese travel industry (2008)Internet use, customer relati…e‐CRM in SMEs: an exploratory study in Northern Ireland (2008)e‐CRM in SMEs: an exploratory…Conceptualizing Competences in E-Services Adoption and Assimilation in SMES (2008)Conceptualizing Competences i…The influence of the owner-manager of small tourism businesses on the success of internet marketing (2007)The influence of the owner-ma…The utilisation of the Internet to market small tourism businesses (2005)The utilisation of the Intern…Internet-based business among knowledge intensive business services: Some Irish regional evidence (2005)Internet-based business among…’E’ entrepreneurial SMEs: An Irish study of micro and macro influences (2005)’E’ entrepreneurial SMEs: An …Marketing Management: Analysis, Planning and Control (1973)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Putting the Service-Profit Chain to Work (1994)Capturing value creation in business relationships: A customer perspective (2003)Value in business markets: What do we know? Where are we going? (2005)Relationship value and relationship quality (2006)Exchange and Power in Social Life. (1965)The Strength of Weak Ties (1973)Economic Action and Social Structure: The Problem of Embeddedness (1985)MANAGERIAL TIES AND FIRM PERFORMANCE IN A TRANSITION ECONOMY: THE NATURE OF A MICRO-MACRO LINK. (2000)INSTITUTIONAL ENTREPRENEURSHIP IN EMERGING FIELDS: HIV/AIDS TREATMENT ADVOCACY IN CANADA. (2004)Defining International Entrepreneurship and Modeling the Speed of Internationalization (2005)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)The Nature of the Firm (1937)The Economics of Organization: The Transaction Cost Approach (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Institutions and axioms: an extension and update of service-dominant logic (2015)The Power Elite (1956)Thick Description: Towards an Interpretive Theory of Culture (1973)Naturalistic inquiry (1985)The Lived Meaning of Free Choice: An Existential-Phenomenological Description of Everyday Consumer Experiences of Contemporary Married Women (1990)Autodriving: A Photoelicitation Technique (1991)In Defense of Being “Native”: The Case for Insider Academic Research (2007)PERSONAL INITIATIVE AT WORK: DIFFERENCES BETWEEN EAST AND WEST GERMANY. (1996)What Is Competence? (2005)Competencies in the 21st century (2008)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer trust in an Internet store (2000)Factors Influencing the Adoption of Internet Banking (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Value creation in E‐business (2001)INTERNATIONAL ENTREPRENEURSHIP: THE INTERSECTION OF TWO RESEARCH PATHS. (2000)The internationalization and performance of SMEs (2001)Exploration vs. Exploitation: An Empirical Test of the Ambidexterity Hypothesis (2004)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The qualitative content analysis process (2008)
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References

  • 2008Qualitative Data Analysis17,372 cited
  • 1982The Competent Manager: A Model for Effective Performance2,537 cited
  • 1992Do Norms Matter in Marketing Relationships?2,412 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1999Exploiting the virtual value chain1,059 cited
  • 1991Personal and extended networks are central to the entrepreneurial process1,050 cited
  • 1996Frontiers of Electronic Commerce977 cited
  • 1997Value‐driven relational marketing: From products to resources and competencies857 cited
  • 1994New Venture Creation840 cited
  • 1986Humanistic Inquiry in Marketing Research: Philosophy, Method, and Criteria815 cited
  • 1989“Who Is an Entrepreneur?” Is the Wrong Question799 cited
  • 1979Toward a Concept of Domesticated Markets621 cited
  • 1995Entrepreneurial Networks and New Organization Growth523 cited
  • 1986Humanistic Inquiry in Marketing Research: Philosophy, Method, and Criteria439 cited
  • 1991Interactive Marketing: Exploiting the Age of Addressability417 cited
  • 1994Europe and the Global Information Society: Recommendations to the European Council

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343 cited

Cited by

  • 2010Critical factors underpinning the e-CRM activities of SMEs134 cited
  • 2009Investigating the e‐CRM activities of Irish SMEs66 cited
  • 2008Internet use, customer relationships and loyalty in the Vietnamese travel industry62 cited
  • 2008e‐CRM in SMEs: an exploratory study in Northern Ireland54 cited
  • 2008Conceptualizing Competences in E-Services Adoption and Assimilation in SMES50 cited
  • 2007The influence of the owner-manager of small tourism businesses on the success of internet marketing48 cited
  • 2010The role of information technology in relationships between travel agencies and their suppliers36 cited
  • 2013Customer relationship management in electronic environment29 cited
  • 2009The moderating effects of customer driven complexity on the structure and growth relationship in young firms26 cited
  • 2011Internet Banking and Jordanian Corporate Customers: Issues ofSecurity and Trust24 cited
  • 2011Information Technology Adoption and Assimilation : Towards a Research Framework for Service Sector SMEs21 cited
  • 2015Biographical research as a methodology for understanding entrepreneurial marketing21 cited
  • 2005’E’ entrepreneurial SMEs: An Irish study of micro and macro influences19 cited
  • 2005The utilisation of the Internet to market small tourism businesses18 cited
  • 2012A framework for research on e‐learning assimilation in SMEs: a strategic perspective17 cited
  • 2005Internet-based business among knowledge intensive business services: Some Irish regional evidence16 cited