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The drivers of customer orientation: an exploration of relational, human resource and procedural tactics

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References

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1995An Integrated Model of Buyer-Seller Relationships2,083 cited

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1998

A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction

1,948 cited

1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited

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