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Engineering service products: the case of mass-customising service agreements for heavy equipment industry
6 references·4 citing·45 second hop
Engineering service products: the case of mass-customising service agreements for heavy equipment industry (2006)Engineering service products: the case of…An Integrated Framework for Strategic Information Systems Planning and Development (1999)An Integrated Framework for S…Key Concepts for New Service Development (1996)Key Concepts for New Service …Success Factors in Developing New Business Services (1991)Success Factors in Developing…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Servitization of Global Manufacturing Business (2021)Servitization of Global Manuf…Value-chain-oriented service development by means of a 'two-channel service model' (2009)Value-chain-oriented service …Addressing Uncertainty of PSS for Value-Chain Oriented Service Development (2009)Addressing Uncertainty of PSS…Achieving mass customisation through servicification (2009)Achieving mass customisation …Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Evolving to a New Dominant Logic for Marketing (2003)The Nature of Risk Management in the Early Phase of IPS2 Design (2014)Product-service Systems Characterization Based on Life Cycle: Application in a Real Situation (2016)Design Preconditions for Product–Service Integration (2021)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Chief executives define their own data needs. (1979)How information gives you competitive advantage (1985)Strategic planning for information systems (1990)A framework for developing Web information systems plans: illustration with Samsung Heavy Industries Co., Ltd. (2001)Information systems success factors in software SMEs: a research agenda (2008)Strategic Information Systems Planning: Comparing Espoused Beliefs with Practice (2010)The balanced scorecard : measures that drive performance (1992)Competitive advantage: creating and sustaining superior performance (1998)What is PSS design? – Explained with two industrial cases (2011)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Designing services that deliver (1984)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Managing the transition from products to services (2003)Life cycle oriented design of technical Product-Service Systems (2006)Ericsson – The History from Product to Solution Provider and Challenges and Opportunities in an Evolving Environment (2015)TOWARDS A FRAMEWORK FOR THE DESIGN OF VARIETY-ORIENTED PRODUCT-SERVICE SYSTEMS (2020)Servicification and manufacturing exports: Evidence from India (2022)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)New Industrial Financial Services: What Distinguishes the Winners (1991)Major New Products: What Distinguishes the Winners in the Chemical Industry? (1993)Innovation, sustainable HRM and customer satisfaction (2018)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1991Success Factors in Developing New Business Services350 cited
  • 1999An Integrated Framework for Strategic Information Systems Planning and Development35 cited

Cited by

  • 2009Achieving mass customisation through servicification24 cited
  • 2009Addressing Uncertainty of PSS for Value-Chain Oriented Service Development21 cited
  • 2009Value-chain-oriented service development by means of a 'two-channel service model'11 cited
  • 2021Servitization of Global Manufacturing Business10 cited

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