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A Critical Analysis of the Product-Service Dichotomy in Operations Management
16 references·0 citing·32 second hop
A Critical Analysis of the Product-Service Dichotomy in Operations Management (2006)A Critical Analysis of the Product-Servic…The Service Profit Chain (2010)The Service Profit ChainThe Management of Service Operations (2001)The Management of Service Ope…Service Management for Competitive Advantage (1994)Service Management for Compet…Competing for the Future (1994)Competing for the FutureRestoring our competitive edge (1985)Restoring our competitive edgeA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Restoring our competitive edge (1984)Restoring our competitive edgeGrowth strategies for service firms (1980)Growth strategies for service…Management of service operations (1979)Management of service operati…Where does the customer fit in a service operation? (1978)Where does the customer fit i…A Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Focused Factory (1974)The Focused FactoryThe Service Revolution (1963)The Service RevolutionThe Conditions of Economic Progress. (1958)The Conditions of Economic Pr…The Conditions of Economic Progress. (1951)The Conditions of Economic Pr…Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Classifying Services to Gain Strategic Marketing Insights (1983)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Understanding Service Convenience (2002)Market Orientation and the Learning Organization (1995)Customer value: The next source for competitive advantage (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)A Service Quality Model and its Marketing Implications (1984)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Firm Resources and Sustained Competitive Advantage (1991)Does Competitive Environment Moderate the Market Orientation-Performance Relationship? (1994)Product family design and platform-based product development: a state-of-the-art review (2007)Flexibility Versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System (1999)Firm resources and sustained competitive advantage (2004)Some Social Requisites of Democracy: Economic Development and Political Legitimacy (1959)A Model of Labor Migration and Urban Unemployment in Less Developed Countries (1995)The financialization of the American economy (2005)Research in the process and content of manufacturing strategy (1990)SWOT analysis: It's time for a product recall (1997)On theory in operations management (1998)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994Competing for the Future5,759 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1951The Conditions of Economic Progress.1,225 cited
  • 1974The Focused Factory1,137 cited
  • 2010The Service Profit Chain1,039 cited
  • 1978Where does the customer fit in a service operation?834 cited
  • 1984Restoring our competitive edge613 cited
  • 1978A Service‐Orientated Approach to Marketing of Services551 cited
  • 1985Restoring our competitive edge378 cited
  • 1958The Conditions of Economic Progress.376 cited
  • 1980Growth strategies for service firms352 cited
  • 2001The Management of Service Operations348 cited
  • 1963The Service Revolution298 cited
  • 1994Service Management for Competitive Advantage293 cited
  • 1979Management of service operations231 cited

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