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Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988China statistical yearbook12,378 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1999Whence Consumer Loyalty?7,319 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
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1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
1997Overall job satisfaction: How good are single-item measures?3,456 cited
1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
1998Using LISREL for Structural Equation Modeling: A Researcher′s Guide2,007 cited
1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
1986Servqual : a multiple-item scale for measuring customer perceptions of service quality

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1,857 cited

1996SERVQUAL: review, critique, research agenda1,741 cited

Cited by

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2012Does perceived restaurant food healthiness matter? Its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea216 cited
2014The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants167 cited
2012The effects of dining atmospherics on behavioral intentions through quality perception166 cited
2011Dimensions of Brand Equity in the Chain Restaurant Industry151 cited
2017The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction146 cited
2010Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale143 cited
2020RETRACTED: The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty121 cited
2013The quality‐value‐satisfaction‐loyalty chain: relationships and impacts120 cited
2016Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants120 cited
2012Joint impact of quality and environmental practices on firm performance in small service businesses: an empirical study of restaurants117 cited
2013Factors Driving Consumer Restaurant Choice: An Exploratory Study From the Southeastern United States116 cited
2008Chinese clientele at Chinese hotels—Preferences and satisfaction112 cited
2014A better investment in luxury restaurants: Environmental or non-environmental cues?110 cited
2014The antecedents of satisfaction and revisit intentions for full-service restaurants106 cited