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Challenges for hospitality and tourism operators: a North American perspective
8 references·4 citing·38 second hop
Challenges for hospitality and tourism operators: a North American perspective (1996)Challenges for hospitality and tourism op…Motivating Hotel Employees (1995)Motivating Hotel EmployeesMotivating hotel employees Beyond the carrot and the stick (1995)Motivating hotel employees Be…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Using Multimedia in Hospitality Training (1993)Using Multimedia in Hospitali…Producing global managers: The need for a new academic paradigm (1993)Producing global managers: Th…Producing Global Managers (1993)Producing Global ManagersThe Future of Hospitality Education (1991)The Future of Hospitality Edu…Graduate Education: The Next Frontier (1990)Graduate Education: The Next …Employable Skills for Hospitality Graduates as Perceived Among Hotel Supervisors in Cebu City (2019)Employable Skills for Hospita…Re-Conceptualising Hospitality Management: Analysing and Predicting Career Progression and Success in Hospitality (2010)Re-Conceptualising Hospitalit…Predictors of burnout among middle managers in the Turkish hospitality industry (2008)Predictors of burnout among m…Bridging hospitality education and the industry in Taiwan: competency assessment for entry-level lodging managerial trainees (2004)Bridging hospitality educatio…Essentials of Psychological Testing (1960)The measurement of experienced burnout (1981)LISREL 7 : user's reference guide (1989)Do job resources moderate the effect of emotional dissonance on burnout? (2011)Hardiness as moderator of the relationship between structural and psychological empowerment on burnout in middle managers (2017)Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism (2021)Motivation theory and industrial and organizational psychology. (1990)Motivation and Personality (1997)An investigation of employees’ job satisfaction: the case of hotels in Hong Kong (2001)An expectancy theory model for hotel employee motivation (2007)Extrinsic and intrinsic motivation on work engagement in the hospitality industry: Test of motivation crowding theory (2015)Understanding Media: The Extensions of Man (1964)Perceptions of management difficulty factors by expatriate hotel professionals in China (1995)Factors Influencing Hospitality Recruiters’ Hiring Decisions in College Recruiting (2011)The Effective Executive (2014)An Overview of Research in Hospitality Education (1988)First-Year International Graduate Students in Hospitality Programs: School Choice, Career Expectations, and Academic Adjustment (1996)The Management Development Program: A Competency-Based Model for Preparing Hospitality Leaders (2001)Factors Affecting Women's Career Advancement in the Hospitality Industry: Perceptions of Students, Educators and Industry Recruiters (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Zero defections: quality comes to services. (1990)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Food and Beverage Management Competencies: Educator, Industry, and Student Perspectives (1994)A customer-based approach to hospitality education (1995)Hospitality-management Competencies (2000)Employability competencies in the hospitality sector: employers' requirements and graduates' preparedness post COVID-19 pandemic. A case study from Saudi Arabia (2022)GRADUATE EMPLOYABILITY: IDENTIFY THE DIFFERENCES IN SKILL REQUIREMENTS AMONG HOTEL DEPARTMENTS IN RESPONSE TO INDUSTRY 4.0 (2023)Graduates' Employability: Hospitality Industry 4.0 and Skill Gaps in Egypt (2024)Research in hospitality human resource management and organizational behaviour (1998)Qualifications: a fast‐track to hotel general manager? (2005)Designing the Ideal Undergraduate Program in Tourism (2008)Hotel Management and Marketing on the Internet (1996)An investigation of multicultural training practices in the restaurant industry: the training cycle approach (2000)Educational Technology Research in the Hospitality Industry (2005)Internal branding process: key mechanisms, outcomes and moderating factors (2011)
this work references cited by second hop

References

  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1995Motivating hotel employees Beyond the carrot and the stick111 cited
  • 1991The Future of Hospitality Education103 cited
  • 1995Motivating Hotel Employees89 cited
  • 1993Producing global managers: The need for a new academic paradigm40 cited
  • 1993Producing Global Managers31 cited
  • 1990Graduate Education: The Next Frontier21 cited
  • 1993Using Multimedia in Hospitality Training16 cited

Cited by

  • 2008Predictors of burnout among middle managers in the Turkish hospitality industry74 cited
  • 2019Employable Skills for Hospitality Graduates as Perceived Among Hotel Supervisors in Cebu City9 cited
  • 2010Re-Conceptualising Hospitality Management: Analysing and Predicting Career Progression and Success in Hospitality5 cited
  • 2004Bridging hospitality education and the industry in Taiwan: competency assessment for entry-level lodging managerial trainees5 cited

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