References

• 1991The theory of planned behavior90,729 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 2012The Theory of Planned Behavior5,352 cited
• 2003Choice of Travel Mode in the Theory of Planned Behavior: The Roles of Past Behavior, Habit, and Reasoned Action1,303 cited
• 2005‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory1,004 cited
• 2001The valuation of reliability for personal travel859 cited
• 2003What does a one-month free bus ticket do to habitual drivers? An experimental analysis of habit and attitude change469 cited
• 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
• 2001Changes in Drivers’ Perceptions and Use of Public Transport during a Freeway Closure277 cited
• 2001Frequency of negative critical incidents and satisfaction with public transport services. I256 cited
• 1995(Dis)satisfaction with public services: the case of public transportation190 cited
• 2003Application of attitude theory for improved predictive accuracy of stated preference methods in travel demand analysis164 cited
• 1994Competitive Tendering and Contracting in the Public Sector: A Survey161 cited
• 2002A Service Quality Index for Area-wide Contract Performance Assessment