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An empirical examination of perceived retail crowding, emotions, and retail outcomes
16 references·16 citing·38 second hopsampled
An empirical examination of perceived retail crowding, emotions, and retail outcomes (2009)An empirical examination of perceived ret…Advances in Consumer Research (2025)Advances in Consumer ResearchAtmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Impulse buying: Modeling its precursors (1998)Impulse buying: Modeling its …Normative Influences on Impulsive Buying Behavior (1995)Normative Influences on Impul…The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…The Buying Impulse (1987)The Buying ImpulseProduct/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Handbook of environmental psychology (1987)Handbook of environmental psy…Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising (1987)Assessing the Role of Emotion…A description of the affective quality attributed to environments. (1980)A description of the affectiv…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …Psychological Determinants of Tourist Satisfaction and Destination Loyalty: The Influence of Perceived Overcrowding and Overtourism (2022)Psychological Determinants of…Hotspot crowding and over-tourism: Antecedents of destination attractiveness (2019)Hotspot crowding and over-tou…Feeling excluded? Join the crowd: How social exclusion affects approach behavior toward consumer-dense retail environments (2019)Feeling excluded? Join the cr…Consequences of Perceived Crowding: A Meta-Analytical Perspective (2019)Consequences of Perceived Cro…Feasibility and user experience of virtual reality fashion stores (2018)Feasibility and user experien…A new approach to retailing for successful competition in the new smart scenario (2018)A new approach to retailing f…Consumer emotions: Determinants and outcomes in a shopping mall (2017)Consumer emotions: Determinan…The impact of perceived crowding on customer satisfaction (2016)The impact of perceived crowd…Retrospective: the importance of servicescapes in leisure service settings (2016)Retrospective: the importance…Examining the Differential Impact of Human Crowding Versus Spatial Crowding on Visitor Satisfaction at a Festival (2015)Examining the Differential Im…Engaging consumer through the storefront: Evidences from integrating interactive technologies (2015)Engaging consumer through the…Understanding perceived retail crowding: A critical review and research agenda (2013)Understanding perceived retai…The Relationship of Consumers‘ Perceived Hedonic Value and Behavior (2012)The Relationship of Consumers…Let the music play or not: The influence of background music on consumer behavior (2012)Let the music play or not: Th…Human factors in retail environments: a review (2012)Human factors in retail envir…The Influence of Others (2011)The Influence of OthersNature of Prejudice (1954)The Handbook of Social Psychology (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)The theory of planned behavior (1991)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Heart and Mind in Conflict: the Interplay of Affect and Cognition in Consumer Decision Making (1999)Customer satisfaction with services: putting perceived value into the equation (2000)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Consumer Culture Theory (CCT): Twenty Years of Research (2005)An Investigation into the Determinants of Customer Satisfaction (1982)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Factors influencing destination image (2004)Event tourism: Definition, evolution, and research (2007)Place attachment: How far have we come in the last 40 years? (2010)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Electronic word-of-mouth in hospitality and tourism management (2007)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Bibliometric Methods in Management and Organization (2014)Why we buy what we buy: A theory of consumption values (1991)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)
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References

  • 2025Advances in Consumer Research13,264 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1987Handbook of environmental psychology2,979 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • 1987The Buying Impulse2,102 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1995Normative Influences on Impulsive Buying Behavior1,941 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1987Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising1,636 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
  • 1998Impulse buying: Modeling its precursors1,401 cited

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1980
A description of the affective quality attributed to environments.
1,282 cited

Cited by

  • 2019Hotspot crowding and over-tourism: Antecedents of destination attractiveness217 cited
  • 2022Psychological Determinants of Tourist Satisfaction and Destination Loyalty: The Influence of Perceived Overcrowding and Overtourism164 cited
  • 2016The impact of perceived crowding on customer satisfaction150 cited
  • 2018A new approach to retailing for successful competition in the new smart scenario144 cited
  • 2017Consumer emotions: Determinants and outcomes in a shopping mall140 cited
  • 2015Examining the Differential Impact of Human Crowding Versus Spatial Crowding on Visitor Satisfaction at a Festival140 cited
  • 2012Let the music play or not: The influence of background music on consumer behavior135 cited
  • 2013Understanding perceived retail crowding: A critical review and research agenda131 cited
  • 2019Consequences of Perceived Crowding: A Meta-Analytical Perspective122 cited
  • 2012Human factors in retail environments: a review100 cited
  • 2015Engaging consumer through the storefront: Evidences from integrating interactive technologies98 cited
  • 2018Feasibility and user experience of virtual reality fashion stores96 cited
  • 2016Retrospective: the importance of servicescapes in leisure service settings83 cited
  • 2012The Relationship of Consumers‘ Perceived Hedonic Value and Behavior76 cited
  • 2011The Influence of Others68 cited
  • 2019Feeling excluded? Join the crowd: How social exclusion affects approach behavior toward consumer-dense retail environments66 cited