this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
- 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
- 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
- 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
- 1990The Effect of a Market Orientation on Business Profitability7,973 cited
- 1999Whence Consumer Loyalty?7,319 cited
- 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
- 1988The Social Psychology of Procedural Justice6,583 cited
- 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
- 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
- 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
- 1990The Effect of a Market Orientation on Business Profitability4,254 cited
- 2004E-S-QUAL3,962 cited
- 1975Procedural Justice: A Psychological Analysis3,245 cited
- 1976Procedural Justice: A Psychological Analysis
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work