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The relationships among perceived quality, perceived risk and perceived product value

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References

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1996The Behavioral Consequences of Service Quality11,994 cited
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1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
1990Zero defections: quality comes to services.5,373 cited
1997Customer value: The next source for competitive advantage4,662 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis

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3,864 cited

2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited

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