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Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry
12 references·2 citing·31 second hop
Applying Six-Sigma methodology in the Kano quality model: An example of the stationery industry (2009)Applying Six-Sigma methodology in the Kan…The Motivation to Work (2017)The Motivation to WorkIntroduction to Statistical Quality Control (2005)Introduction to Statistical Q…Service quality evaluation by service quality performance matrix (2003)Service quality evaluation by…Educational Research: Competencies for Analysis and Application (1995)Educational Research: Compete…Introduction to Statistical Quality Control (1992)Introduction to Statistical Q…UNDERSTANDING CUSTOMER EXPECTATION OF SERVICE (1991)UNDERSTANDING CUSTOMER EXPECT…Scale Development : Theory and Applications (1991)Scale Development : Theory an…Quality Engineering in Production Systems (1990)Quality Engineering in Produc…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Educational Research: Competencies for Analysis and Application (1979)Educational Research: Compete…A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer (2016)A Decision Method to Maximize…Applying Six Sigma to the management and improvement of production planning procedure's performance (2012)Applying Six Sigma to the man…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)Qualitative-Quantitative Research Methodology: Exploring the Interactive Continuum (1999)Teachers’ attitudes toward information and communication technologies: the case of Syrian EFL teachers (2005)Teaching Courses Online: A Review of the Research (2006)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)Statistical Process Monitoring and Feedback Adjustment: A Discussion (1992)Brocess capability with asymmetric tolerances (1994)Run by run process control: combining SPC and feedback control (1995)Time-Series Modeling for Statistical Process Control (1988)Statistical process control as a tool for research and healthcare improvement (2003)Data quality for data science, predictive analytics, and big data in supply chain management: An introduction to the problem and suggestions for research and applications (2014)Academic Achievement of K-12 Students with Emotional and Behavioral Disorders (2004)Comparison of Quantitative and Qualitative Research Traditions: epistemological, theoretical, and methodological differences (2013)A control chart based on a change-point model for monitoring linear profiles (2006)Effects of Parameter Estimation on Control Chart Properties: A Literature Review (2006)An overview of theory and practice on process capability indices for quality assurance (2008)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1992Introduction to Statistical Quality Control7,842 cited
  • 2017The Motivation to Work5,564 cited
  • 1995Educational Research: Competencies for Analysis and Application5,395 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1979Educational Research: Competencies for Analysis and Application1,686 cited
  • 2005Introduction to Statistical Quality Control954 cited
  • 1990Quality Engineering in Production Systems894 cited
  • 2003Service quality evaluation by service quality performance matrix208 cited
  • 1991UNDERSTANDING CUSTOMER EXPECTATION OF SERVICE86 cited

Cited by

  • 2012Applying Six Sigma to the management and improvement of production planning procedure's performance32 cited
  • 2016A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer12 cited

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