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Make-or-buy service capacity decision in a supply chain providing after-sales service
16 references·16 citing·46 second hopsampled
Make-or-buy service capacity decision in a supply chain providing after-sales service (2014)Make-or-buy service capacity decision in …After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both? (2010)After-sales service competiti…Revenue-sharing versus wholesale price mechanisms under different channel power structures (2009)Revenue-sharing versus wholes…Price and service competition of supply chains with risk-averse retailers under demand uncertainty (2008)Price and service competition…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Improving firm positioning through enhanced offerings and buyer–seller relationships (2006)Improving firm positioning th…Charting a path toward integrated solutions (2006)Charting a path toward integr…Competitive Options, Supply Contracting, and Electronic Markets (2005)Competitive Options, Supply C…Moving base into high-value integrated solutions: a value stream approach (2004)Moving base into high-value i…A General Equilibrium Model for Industries with Price and Service Competition (2004)A General Equilibrium Model f…Supply Chain Coordination with Contracts (2003)Supply Chain Coordination wit…Optimal procurement strategies for online spot markets (2003)Optimal procurement strategie…Designing and Managing the Supply Chain (2002)Designing and Managing the Su…Competition and Outsourcing with Scale Economies (2002)Competition and Outsourcing w…Channel Dynamics Under Price and Service Competition (2000)Channel Dynamics Under Price …Price Competition in a Channel Structure with a Common Retailer (1991)Price Competition in a Channe…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Pricing decisions of online and offline dual-channel supply chains considering data resource mining (2024)Pricing decisions of online a…Who Should Provide the Demand-Enhancing Service? Retailer Strategies on Service Provision in Competitive Channels (2022)Who Should Provide the Demand…Optimal pricing decision in a multi-channel supply chain with a revenue-sharing contract (2022)Optimal pricing decision in a…To outsource or not to outsource? Warranty service provision strategies considering competition, costs and reliability (2021)To outsource or not to outsou…The optimal e-commerce sales mode selection and information sharing strategy under demand uncertainty (2021)The optimal e-commerce sales …Role of Online Retailers’ Post-sale Services in Building Relationships and Developing Repurchases: A Comparison-Based Analysis Among Male and Female Customers (2020)Role of Online Retailers’ Pos…Manufacturer warranty service outsourcing strategies in a dual‐channel supply chain (2020)Manufacturer warranty service…Integrating value-focused thinking and FITradeoff to support information technology outsourcing decisions (2020)Integrating value-focused thi…Coordinating contracts for a wind-power equipment supply chain with joint efforts on quality improvement and maintenance services (2019)Coordinating contracts for a …After-sales services and aftermarket support: a systematic review, theory and future research directions (2019)After-sales services and afte…Buy now and price later: Supply contracts with time-consistent mean–variance financial hedging (2018)Buy now and price later: Supp…Organisational change towards servitization: a theoretical framework (2017)Organisational change towards…Interaction of after-sales service provider and contract type in a supply chain (2017)Interaction of after-sales se…Differentiated or integrated: Capacity and service level choice for differentiated products (2017)Differentiated or integrated:…Incentives to improve the service level in a random yield supply chain: The role of bonus contracts (2015)Incentives to improve the ser…Supply chain coordination with dual procurement sources via real-option contract (2014)Supply chain coordination wit…Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry (1992)Go Downstream: The New Profit Imperative in Manufacturing (1999)Defining uncertainty in projects – a new perspective (2007)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Servitization: A contemporary thematic review of four major research streams (2019)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Competitive Advantage of Nations (1991)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Enabling service innovation: A dynamic capabilities approach (2012)Servitization of the manufacturing firm (2013)Servitization: revisiting the state-of-the-art and research priorities (2017)Aggregation and Linearity in the Provision of Intertemporal Incentives (1987)Supply Chain Management: Strategy, Planning and Operations (2000)Supply Chain Management: Strategy, Planning, and Operation (2003)Robust supply chain network design with service level against disruptions and demand uncertainties: A real-life case (2012)Supply chain risk management: present and future scope (2012)Uncertainty and supply chain risk: The moderating role of supply chain flexibility in risk mitigation (2017)An Industry Equilibrium Analysis of Downstream Vertical Integration (1983)Managing Channel Profits (1983)Flow Coordination and Information Sharing in Supply Chains: Review, Implications, and Directions for Future Research (2002)An Industry Equilibrium Analysis of Downstream Vertical Integration (2008)A comparative analysis of greening policies across supply chain structures (2011)Supply chain analysis under green sensitive consumer demand and cost sharing contract (2014)Inventory management and production planning and scheduling (1999)The Value of Information Sharing in a Two-Level Supply Chain (2000)Ericsson's proactive supply chain risk management approach after a serious sub‐supplier accident (2004)Managing Disruption Risks in Supply Chains (2005)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Perspectives in supply chain risk management (2006)Beyond Greening: Strategies for a Sustainable World. (1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)The Regulation of Queue Size by Levying Tolls (1969)Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments (2003)Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)On the Advantage of Quantity Leadership When Outsourcing Production to a Competitive Contract Manufacturer (2012)Facility location and supply chain management – A review (2008)A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method (2009)Ecosystem as Structure (2016)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)Exploring the Implications of the Internet for Consumer Marketing (1997)Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Marketplace, Reseller, or Hybrid: Strategic Analysis of an Emerging E‐Commerce Model (2018)
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References

  • 2003Supply Chain Coordination with Contracts2,737 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 2002Designing and Managing the Supply Chain1,772 cited
  • 1991Price Competition in a Channel Structure with a Common Retailer1,037 cited
  • 2000Channel Dynamics Under Price and Service Competition801 cited
  • 2004Moving base into high-value integrated solutions: a value stream approach728 cited
  • 2002Competition and Outsourcing with Scale Economies491 cited
  • 2006Charting a path toward integrated solutions482 cited
  • 2008Price and service competition of supply chains with risk-averse retailers under demand uncertainty343 cited
  • 2004A General Equilibrium Model for Industries with Price and Service Competition334 cited
  • 2006Improving firm positioning through enhanced offerings and buyer–seller relationships271 cited
  • 2005Competitive Options, Supply Contracting, and Electronic Markets224 cited
  • 2003Optimal procurement strategies for online spot markets212 cited
  • 2009Revenue-sharing versus wholesale price mechanisms under different channel power structures

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197 cited
  • 2010After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?149 cited
  • Cited by

    • 2019After-sales services and aftermarket support: a systematic review, theory and future research directions103 cited
    • 2021The optimal e-commerce sales mode selection and information sharing strategy under demand uncertainty75 cited
    • 2017Organisational change towards servitization: a theoretical framework66 cited
    • 2021To outsource or not to outsource? Warranty service provision strategies considering competition, costs and reliability55 cited
    • 2020Manufacturer warranty service outsourcing strategies in a dual‐channel supply chain47 cited
    • 2017Interaction of after-sales service provider and contract type in a supply chain44 cited
    • 2024Pricing decisions of online and offline dual-channel supply chains considering data resource mining42 cited
    • 2015Incentives to improve the service level in a random yield supply chain: The role of bonus contracts36 cited
    • 2020Integrating value-focused thinking and FITradeoff to support information technology outsourcing decisions36 cited
    • 2014Supply chain coordination with dual procurement sources via real-option contract34 cited
    • 2017Differentiated or integrated: Capacity and service level choice for differentiated products30 cited
    • 2018Buy now and price later: Supply contracts with time-consistent mean–variance financial hedging30 cited
    • 2022Optimal pricing decision in a multi-channel supply chain with a revenue-sharing contract28 cited
    • 2019Coordinating contracts for a wind-power equipment supply chain with joint efforts on quality improvement and maintenance services27 cited
    • 2022Who Should Provide the Demand-Enhancing Service? Retailer Strategies on Service Provision in Competitive Channels27 cited
    • 2020Role of Online Retailers’ Post-sale Services in Building Relationships and Developing Repurchases: A Comparison-Based Analysis Among Male and Female Customers27 cited