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The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland
16 references·16 citing·35 second hopsampled
The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland (2006)The measurement of end‐user computing sat…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1The diffusion of Internet banking among Singapore consumers (2003)The diffusion of Internet ban…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Internet-based e-banking and consumer attitudes: an empirical study (2002)Internet-based e-banking and …Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…An empirical investigation of the Turkish consumers’ acceptance of Internet banking services (2001)An empirical investigation of…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Adoption of Internet banking …A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument (1994)A Confirmatory Factor Analysi…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…The measurement of user information satisfaction (1983)The measurement of user infor…Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Development of a Tool for Mea…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …Customer experience in digital banking: a review and future research directions (2022)Customer experience in digita…Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty (2020)Impact of Service Quality, Cu…Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty (2018)Student Perceptions of E-Lear…Elucidating perceived overall service quality in retail banking (2017)Elucidating perceived overall…Consumers’ attitude towards e-banking services in Islamic banks: the case of Sudan (2016)Consumers’ attitude towards e…Online banking adoption (2015)Online banking adoptionInternet banking and customer satisfaction in Pakistan (2015)Internet banking and customer…A macro model of online information quality perceptions: A review and synthesis of the literature (2015)A macro model of online infor…The determinants of satisfaction with e‐banking (2013)The determinants of satisfact…Customer satisfaction management in Italian banks (2013)Customer satisfaction managem…e-GovQual: A multiple-item scale for assessing e-government service quality (2011)e-GovQual: A multiple-item sc…The youth market for internet banking services: perceptions, attitude and behaviour (2010)The youth market for internet…Customer satisfaction factors (CSFs) with online banking services in an Islamic country (2010)Customer satisfaction factors…CRM literature: conceptual and functional insights by keyword analysis (2009)CRM literature: conceptual an…An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)An examination of the relatio…Re‐examining traditional service quality in an e‐banking era (2008)Re‐examining traditional serv…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Nature of Prejudice (1954)The Handbook of Social Psychology (1969)The Elaboration Likelihood Model of Persuasion (1986)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)What is coefficient alpha? 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References

  • 2019Diffusion of Innovations 137,320 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
  • 1988The Measurement of End-User Computing Satisfaction2,448 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 1983The measurement of user information satisfaction1,829 cited
  • 1994A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument1,403 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 1999Adoption of Internet banking by Australian consumers: an empirical investigation1,140 cited
  • 2002Internet-based e-banking and consumer attitudes: an empirical study1,035 cited
  • 2003The diffusion of Internet banking among Singapore consumers

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702 cited
  • 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
  • Cited by

    • 2011e-GovQual: A multiple-item scale for assessing e-government service quality359 cited
    • 2009An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction190 cited
    • 2022Customer experience in digital banking: a review and future research directions185 cited
    • 2020Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty160 cited
    • 2010The youth market for internet banking services: perceptions, attitude and behaviour142 cited
    • 2013The determinants of satisfaction with e‐banking136 cited
    • 2015Internet banking and customer satisfaction in Pakistan112 cited
    • 2009CRM literature: conceptual and functional insights by keyword analysis110 cited
    • 2015Online banking adoption102 cited
    • 2018Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty85 cited
    • 2017Elucidating perceived overall service quality in retail banking84 cited
    • 2015A macro model of online information quality perceptions: A review and synthesis of the literature81 cited
    • 2008Re‐examining traditional service quality in an e‐banking era78 cited
    • 2016Consumers’ attitude towards e-banking services in Islamic banks: the case of Sudan72 cited
    • 2010Customer satisfaction factors (CSFs) with online banking services in an Islamic country67 cited
    • 2013Customer satisfaction management in Italian banks59 cited