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Exploring the representation of complex processes in information-intensive services
16 references·1 citing·51 second hop
Exploring the representation of complex processes in information-intensive services (2012)Exploring the representation of complex p…Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Agent-based Simulation Platforms: Review and Development Recommendations (2006)Agent-based Simulation Platfo…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration (2001)The Mutual Knowledge Problem …Information Technology and the U.S. Economy (2001)Information Technology and th…Is Anybody out There? Antecedents of Trust in Global Virtual Teams (1998)Is Anybody out There? Anteced…The Swarm Simulation System: A Toolkit for Building Multi-Agent Simulations (1996)The Swarm Simulation System: …Sustainable Collaboration: Managing Conflict and Cooperation in Interorganizational Systems1 (1996)Sustainable Collaboration: Ma…Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39 (1989)Institutional Ecology, `Trans…Designing services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceThe Evolution of Cooperation (1981)The Evolution of CooperationThe Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)The Customer Contact Approach…Determinants of Coordination Modes within Organizations (1976)Determinants of Coordination …Economic theory of teams (1972)Economic theory of teamsMACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES (1967)MACROECONOMICS OF UNBALANCED …Service Activity and Patented Innovation in Manufacturing Firms (2024)Service Activity and Patented…The Marketing of Services (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Managing the co-creation of value (2007)Performing Arts: The Economic Dilemma (1967)Lousy and Lovely Jobs: The Rising Polarization of Work in Britain (2007)The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market (2013)Why Are There Still So Many Jobs? The History and Future of Workplace Automation (2015)Case Study Research: Design and Methods (1984)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)An Integrative Model Of Organizational Trust (1995)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Migration and the Marginal Man (1928)The marginal man : a study in personality and culture conflict (1961)Some Elements of a Sociology of Translation: Domestication of the Scallops and the Fishermen of St Brieuc Bay (1984)Communities of Practice and Social Learning Systems (2000)Sorting Things Out: Classification and Its Consequences (2000)The Study of Boundaries in the Social Sciences (2002)The genetical evolution of social behaviour. I (1964)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Evolution of Reciprocal Altruism (1971)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)The Theory of Social and Economic Organization. (1948)Differentiation and Integration in Complex Organizations (1967)Designing Complex Organizations (1973)Organizational Information Requirements, Media Richness and Structural Design (1986)A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict (1995)Toward a knowledge‐based theory of the firm (1996)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Statistical Analysis of a Telephone Call Center (2005)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)The psychology of interpersonal relations. (1958)Building Theories from Case Study Research (1989)The fifth discipline, the art and practice of the learning organization (1991)Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries (2004)Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization (2004)Social Media Use in Organizations: Exploring the Affordances of Visibility, Editability, Persistence, and Association (2013)Technical Change and the Aggregate Production Function (1957)A General Equilibrium Approach To Monetary Theory (1969)Skill‐Biased Technological Change and Rising Wage Inequality: Some Problems and Puzzles (2002)The knowledge spillover theory of entrepreneurship (2008)Financing Innovation and Growth: Cash Flow, External Equity, and the 1990s R&D Boom (2009)American Economic Review (2019)The servitization of manufacturing (2009)Critical service logic: making sense of value creation and co-creation (2012)Customer experience: fundamental premises and implications for research (2020)
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References

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702 cited
  • 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions608 cited
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    • 2024Service Activity and Patented Innovation in Manufacturing Firms4 cited