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Forward performance measurement and management integrated frameworks
16 references·15 citing·34 second hop
Forward performance measurement and management integrated frameworks (2008)Forward performance measurement and manag…Business Performance Measurement (2002)Business Performance Measurem…The performance prism in practice (2001)The performance prism in prac…The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (2000)The Strategy-Focused Organiza…Dynamics of performance measurement systems (2000)Dynamics of performance measu…Designing, implementing and updating performance measurement systems (2000)Designing, implementing and u…A framework for auditing and enhancing performance measurement systems (2000)A framework for auditing and …Measurement of business excellence (1998)Measurement of business excel…Integrated performance measurement systems: a development guide (1997)Integrated performance measur…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Performance measurement in service businesses (1991)Performance measurement in se…The New Performance Challenge: Measuring Operations for World-Class Competition (1990)The New Performance Challenge…The “SMART” way to define and sustain success (1988)The “SMART” way to define and…Measure Costs Right: Make the Right Decisions (1988)Measure Costs Right: Make the…Entrepreneurship dexterity and small business success culture in Nigeria (2022)Entrepreneurship dexterity an…Exploring performance measurement practices in Brazilian startups (2021)Exploring performance measure…Performance management systems: reviewing the rise of dynamics and digitalization (2019)Performance management system…DEVELOPMENT OF PERFORMANCE EVALUATION THEME: A SYSTEMATIC ANALYSIS OF THE LITERATURE (2019)DEVELOPMENT OF PERFORMANCE EV…An investigation of the factors influencing cost system functionality using decision trees, support vector machines and logistic regression (2019)An investigation of the facto…An investigation of the relationship between supply chain management practices (SCMP) on supply chain performance measurement (SCPM) of Indian retail chain using SEM (2017)An investigation of the relat…A Review of Critical Success Factors Which Drives the Performance of Micro, Small and Medium Enterprises (2017)A Review of Critical Success …Information systems maturity, knowledge sharing, and firm performance (2015)Information systems maturity,…Performance Measurement of Small and Medium Enterprises (SMEs) in Pakistan (2014)Performance Measurement of Sm…Corporate governance and the timeliness of financial reporting: a comparative study of the People's Republic of China, the USA and the European Union (2012)Corporate governance and the …The indirect effects of intranet functionalities on middle managers' performance (2011)The indirect effects of intra…Evolutionary paths of performance measurement (2011)Evolutionary paths of perform…Applying fuzzy balanced scorecard for evaluating the CRM performance (2011)Applying fuzzy balanced score…Moderator effects to internal audits' self‐efficacy and job involvement (2009)Moderator effects to internal…A decomposition and hierarchical approach for business performance measurement and management (2009)A decomposition and hierarchi…Relevance Lost: The Rise and Fall of Management Accounting (1987)Towards a definition of a business performance measurement system (2007)Performance Measurement: Challenges for Tomorrow* (2011)Is performance measurement and management fit for the future? (2013)Case Study Research: Design and Methods (1984)The balanced scorecard: Translating strategy into action (1997)The performance measurement revolution: why now and what next? (1999)Performance measurement systems in SMEs: A review for a research agenda (2005)The evolution of performance measurement research (2005)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Perceived e‐service quality (PeSQ) (2007)Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation (2014)Towards a dynamic theory of strategy (1991)Building Process Theory with Narrative: From Description to Explanation (1999)Performance measurement system design: developing and testing a process‐based approach (2000)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Performance measurement: from philosophy to practice (2004)Performance measurement and management: a literature review and a research agenda (2010)Firm Performance: Definition and Measurement Models (2019)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)The determinants of service quality: satisfiers and dissatisfiers (1995)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2000The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment2,603 cited
  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • 2000Designing, implementing and updating performance measurement systems1,143 cited
  • 1988Measure Costs Right: Make the Right Decisions1,061 cited
  • 1991Performance measurement in service businesses782 cited
  • 1997Integrated performance measurement systems: a development guide695 cited
  • 2001The performance prism in practice648 cited
  • 1990The New Performance Challenge: Measuring Operations for World-Class Competition594 cited
  • 2000Dynamics of performance measurement systems453 cited
  • 2002Business Performance Measurement445 cited
  • 1988The “SMART” way to define and sustain success331 cited
  • 2000A framework for auditing and enhancing performance measurement systems324 cited

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1998
Measurement of business excellence
258 cited

Cited by

  • 2011Evolutionary paths of performance measurement62 cited
  • 2017An investigation of the relationship between supply chain management practices (SCMP) on supply chain performance measurement (SCPM) of Indian retail chain using SEM60 cited
  • 2019Performance management systems: reviewing the rise of dynamics and digitalization50 cited
  • 2015Information systems maturity, knowledge sharing, and firm performance44 cited
  • 2012Corporate governance and the timeliness of financial reporting: a comparative study of the People's Republic of China, the USA and the European Union40 cited
  • 2011Applying fuzzy balanced scorecard for evaluating the CRM performance37 cited
  • 2009A decomposition and hierarchical approach for business performance measurement and management36 cited
  • 2019An investigation of the factors influencing cost system functionality using decision trees, support vector machines and logistic regression24 cited
  • 2019DEVELOPMENT OF PERFORMANCE EVALUATION THEME: A SYSTEMATIC ANALYSIS OF THE LITERATURE24 cited
  • 2009Moderator effects to internal audits' self‐efficacy and job involvement24 cited
  • 2017A Review of Critical Success Factors Which Drives the Performance of Micro, Small and Medium Enterprises23 cited
  • 2021Exploring performance measurement practices in Brazilian startups22 cited
  • 2014Performance Measurement of Small and Medium Enterprises (SMEs) in Pakistan18 cited
  • 2022Entrepreneurship dexterity and small business success culture in Nigeria13 cited
  • 2011The indirect effects of intranet functionalities on middle managers' performance7 cited