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An exploratory study of marketing, physical and people related performance criteria in hotels
16 references·2 citing·46 second hop
An exploratory study of marketing, physical and people related performance criteria in hotels (2012)An exploratory study of marketing, physic…The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants (2009)Perceived values, satisfactio…Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers (2008)Understanding the relationshi…Assessing tourist behavioral intentions through perceived service quality and customer satisfaction (2006)Assessing tourist behavioral …Antecedents of revisit intention (2006)Antecedents of revisit intent…Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Value dimensions, perceived v…Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Measuring service quality in …Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time (2005)Customer intention to return …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)An importance-performance ana…On the relationship between perceived service quality, service loyalty and switching costs (1998)On the relationship between p…Chain Affiliation and the Failure of Manhattan Hotels, 1898-1980 (1997)Chain Affiliation and the Fai…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Visible Hand (1977)The Visible HandGuest satisfaction in independent and affiliated to chain hotels (2020)Guest satisfaction in indepen…Back to the future: progress and trends in hotel loyalty marketing (2016)Back to the future: progress …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Service Quality Model and its Marketing Implications (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Structural Model to Examine How Destination Image, Attitude, and Motivation Affect the Future Behavior of Tourists (2009)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination (2015)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Measuring Service Quality: A Reexamination and Extension (1992)The concept of perceived value: a systematic review of the research (2007)A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing? (2009)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Information and Consumer Behavior (1970)Cognitive Load During Problem Solving: Effects on Learning (1988)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)E-WOM and Accommodation (2013)Promotional Reviews: An Empirical Investigation of Online Review Manipulation (2014)What makes a useful online review? Implication for travel product websites (2014)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)An Index of Factorial Simplicity (1974)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The Behavioral Consequences of Service Quality (1996)Why People Continue to Play Online Games: In Search of Critical Design Factors to Increase Customer Loyalty to Online Contents (2004)Influence of Corporate Social Responsibility on Loyalty and Valuation of Services (2005)How to transform consumers into fans of your brand (2012)Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity (1992)The Economic Role of Political Institutions: Market-Preserving Federalism and Economic Development (1995)An Introduction to Varieties of Capitalism (2001)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2005Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour1,354 cited
  • 1977The Visible Hand1,294 cited
  • 2010The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings1,165 cited
  • 2006Antecedents of revisit intention796 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 1998On the relationship between perceived service quality, service loyalty and switching costs563 cited
  • 2009Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants501 cited
  • 2008Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers489 cited
  • 2005Measuring service quality in the hotel industry: A study in a business hotel in Turkey463 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2005Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time458 cited
  • 1997Chain Affiliation and the Failure of Manhattan Hotels, 1898-1980445 cited
  • 2006Assessing tourist behavioral intentions through perceived service quality and customer satisfaction396 cited
  • Cited by

    • 2016Back to the future: progress and trends in hotel loyalty marketing39 cited
    • 2020Guest satisfaction in independent and affiliated to chain hotels39 cited