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Internal Marketing and Hotel Performance
11 references·0 citing·45 second hop
Internal Marketing and Hotel Performance (2008)Internal Marketing and Hotel PerformanceInternal marketing in UK banks: conceptual legitimacy or window dressing? (2004)Internal marketing in UK bank…Business agility and internal marketing (2004)Business agility and internal…Internal marketing issues and challenges (2003)Internal marketing issues and…Employees, customers and internal marketing strategies in LIS (2002)Employees, customers and inte…Integrating internal marketing with participative management (2001)Integrating internal marketin…Advances in the internal marketing concept: definition, synthesis and extension (2000)Advances in the internal mark…Quality perceptions in the financial services sector (1996)Quality perceptions in the fi…Marketing services to satisfy internal customers (1995)Marketing services to satisfy…Internal marketing: a review and some interdisciplinary research challenges (1995)Internal marketing: a review …Internal Marketing (1994)Internal MarketingEuropean Journal of Marketing (1991)European Journal of MarketingReview of Psychometric theory (2nd ed.). (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Explaining why employee‐customer orientation influences customers' perceptions of the service encounter (2013)How Do I-Deals Influence Client Satisfaction? The Role of Exhaustion, Collective Commitment, and Age Diversity (2017)An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment (2023)Decision-Maker Choice as a Determinant of Organizational Structure (1980)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)The impact of internal marketing practices on services quality of commercial banks in Jordan (2013)An Analysis of the Mediating Effect of Organizational Commitment on the Relationship between Internal Marketing of Social Welfare Organizations and their Organizational Performance (2018)The Commitment-Trust Theory of Relationship Marketing (1994)Measuring Internal Market Orientation (2004)Internal-market orientation and its measurement (2005)Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees (2013)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Internal market orientation (2002)Customer experience, organisational culture and the employer brand (2007)The Theory of Social and Economic Organization. (1948)Pragmatics of Human Communication (1975)SELLING ISSUES TO TOP MANAGEMENT (1993)Redesigning computer call center work: a longitudinal field experiment (2004)Strategy execution in emerging economies: assessing strategic diffusion in Mexico and Peru (2008)Internal Marketing- A Tool to Harness Employees’ Power in Service Organizations in India (2009)Case Study Research: Design and Methods (1984)INTSERVQUAL – an internal adaptation of the GAP model in a large service organisation (2000)Measurement of internal service quality: application of the SERVQUAL battery to internal service quality (2002)Employees' awareness of their impact on corporate reputation (2010)The Discovery of Grounded Theory (2017)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research (1992)Internal market orientation in Indian banking: an empirical analysis (2009)Internal marketing: a review and future research agenda (2021)A Service Quality Model and its Marketing Implications (1984)Delivering quality service: balancing customer perceptions and expectations (1990)Service Management and Marketing: A Customer Relationship Management Approach (2000)Intra‐organisational marketing culture and market orientation: a case study of the implementation of the marketing concept in a public library (2004)Applying Delphi method for strategic design of social entrepreneurship (2016)Staff retention: a factor of sustainable competitive advantage in the higher education sector of Pakistan (2020)Customer experience management in hospitality (2017)How Smaller Born-Global Firms Use Networks and Alliances to Overcome Constraints to Rapid Internationalization (2006)The Role of Hubs in the Adoption Process (2009)“PLS-SEM: indeed a silver bullet” – retrospective observations and recent advances (2022)
this work references cited by second hop

References

  • 1991European Journal of Marketing839 cited
  • 2000Advances in the internal marketing concept: definition, synthesis and extension646 cited
  • 2003Internal marketing issues and challenges488 cited
  • 1995Internal marketing: a review and some interdisciplinary research challenges258 cited
  • 1994Internal Marketing232 cited
  • 1996Quality perceptions in the financial services sector108 cited
  • 2001Integrating internal marketing with participative management86 cited
  • 2004Internal marketing in UK banks: conceptual legitimacy or window dressing?48 cited
  • 2002Employees, customers and internal marketing strategies in LIS36 cited
  • 1995Marketing services to satisfy internal customers29 cited
  • 2004Business agility and internal marketing19 cited

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